Policy Statement

This policy defines the requirements for assessment to occur in any and all cases and ensures that all assessment judgements are consistent with both the rules of evidence and the principles of assessment.

All participants who undertake a qualification or training product that leads to a full or partial completion of a national qualification are assessed in accordance with the relevant training package requirements using the approved assessment tools developed and implemented by the DP Training.

An assessment system includes not only the actual materials used directly in conducting assessment, but also policies, procedures and other supporting documents and tools that inform the way assessment is conducted within the RTO.

Statement of Purpose

This policy is in place to ensure there is a consistent approach to ensures all individuals are assessed and deemed competent against all the performance criteria of one or multiple units of competency.

Scope

This policy applies to all Training and Assessment activities carried out by the DP Training and Consultancy (RTO).

Procedures and Principles

Training and Assessment Strategy

In developing the Training and Assessment Strategy (TAS) and assessment tools for each qualification, the RTO will ensure:

• Compliance with the assessment guidelines from the relevant Training Package or accredited
• Assessment leads to a qualification or statement of attainment under the Australian Qualifications Framework (AQF).
• Assessment complies with the principles of competency-based assessment and informs the student of the context and purpose of the assessment.
• The rules of evidence guide the collection of evidence to support the principles of validity and
• There is a focus on the application of knowledge and skills to the standard expected in the workplace, including skills for managing work tasks, contingencies and the job environment (e.g. dress, communicating with supervisors, ).
• Training and assessment is developed in conjunction with industry
• Timely and appropriate feedback is given to
• Assessment complies with the DP’s Access and Equity
• Are systematically validated as per the Validation policy

An approved Training and Assessment Strategy for all qualifications must be in place prior to any and all assessment for that qualification being undertaken.

Assessment Tools

All assessment tools, whether externally or internally designed, must be validated prior to being used and this validation must be updated regularly according to the Validation Schedule.

Operations manager will ensure and monitor this schedule and make sure that the Trainers are aware of the currency of tools being utilised in the delivery.

Assessment tools provides a means of collecting evidence. Assessment tools will be developed and reviewed as per the Validation schedule. The Training Manager and Trainer/Assessor will work together to ensure the Assessment Tools meet the Principles of Evidence and the Rules of Evidence. Each Assessment Tool will include:

• Assessment cover sheet; outline purpose of assessment, assessment items/tasks to be completed, instructions on how to complete the assessment, requirements/conditions of assessment, context/scenario, submission details.
• Assessment
• Solution
• Marking checklist
• Mapping the assessment tools to the requirements of unit of
• A range of assessment methods will be used to suit the unit/s of competency, such as:
  • Direct observations – assessed in real or simulated
  • Product based methods such as work samples, role plays, reports,
• Portfolio such as written documents, videos,
• Questioning, generally used for knowledge evidence and can include written questions, oral
• Third party

Assessment Personnel

All assessors must meet the requirements of the ASQA Standards for Registered Training Organisations 2015 (i.e. TAE40116 Certificate IV in Training and Assessment; current industry skills at the level being delivered and assessed; relevant competencies at the level being delivered and assessed) and have a current Trainer and Assessor matrix on file.

Trainer/ Assessor is responsible for informing students about the assessment process, including:

• What will be assessed.
• How it will be assessed.
• When the assessment will be undertaken.
• Circumstances in which the assessment will take place.
•  Complaints and appeal policy and procedures.
• Liaising and negotiating with participants regarding any reasonable adjustments required.
• Providing timely and constructive feedback to participants.
• Recording and retaining assessment outcomes.
• Retaining student work for six months from the date on which the decision on competence for the individual unit or module was made, in hard copy or electronically.
• Use current version of assessment documents.

If a student has not achieved an individual competency or an instrument assessing a cluster of competencies within their first attempt, they can then re-submit the assessment task by addressing the feedback and rectifying the errors.

Assessment Conditions

Assessment conditions describe the conditions under which a student must demonstrate the performance evidence and knowledge evidence, including any specific requirements for resources, trainers and assessors and the context for assessment.

Assessment Judgements

All assessment judgements must be made against the benchmarks set in both the Training Package and/or Unit of Competency, as well as the Training and Assessment Strategy. No assessment judgements – even for the purpose of reasonable adjustment – can deviate from the competency requirements outlined in the Training and Assessment Strategy and the Training Package and/or Unit of Competency. Assessment judgements, irrespective of the trainer/ assessor assessing them must have a consistent outcome.

All assessment decisions at DP Training will:

1. be academically defensible and take into account the students’ ability to meet the learning outcomes or competencies inherent in the qualification;
2. be evidence-based, equitable and transparent;
3. be applied consistently and fairly with decisions subject to appeal and review;
4. recognise learning regardless of how, when and where it was acquired, provided that the learning is relevant and current and has a relationship to the learning outcomes or competencies of the qualification;
5. be decided in a timely way so that students’ access to qualifications is not unnecessarily inhibited; and
6. be formally documented (including reasons for not giving credit, where applicable).

Validation of Assessment

Validation is a review of assessment judgements made by your RTO and is generally conducted after assessment is complete. The process will be undertaken in a systematic way and following the validation schedule.

RPL Assessments

All learners will be provided the option of recognition of prior learning (RPL) for all units of competency undertaken unless it is an offence to do so, breaches legislation or a regulatory instrument, or breaches an approved contract. Due process will go into awarding these credits, as students still must meet the standards of competence set by industry. All evidence will be retained by DP on record along with trainer/assessor’s evidence of how they have determined a candidate’s successful application, including (but not limited to) the RPL Checklist as a minimum.

Reasonable Adjustment

All learners will be afforded a chance to have a reasonable adjustment to their assessment should it not be suitable to their personal situation. Ensure any required adjustments are made to the training and assessment program for each student.

Consider the student’s needs in the assessment process and make reasonable adjustments to accommodate the student (such as providing oral rather than written assessment). However, this must not compromise the rigour of the assessment process (e.g. if there is a requirement to complete documentation in a unit of competency, oral assessment would not be appropriate).

Submission of Assessments

In all cases DP only accepts assessments from students under the following conditions:

• The assessments have been submitted through DP’s online learning management system, or
• The assessments have been emailed to DP Training in either Microsoft Word or PDF formats. No other formats will be accepted, and assessments will be returned to students for reformatting, or
• The assessments have been mailed or otherwise delivered to DP in a hard copy format where the contents of the assessment are deemed to be legible. Students must retain copies of their work, as DP is not responsible for any submissions lost due to mailing error.

Assessment Resubmissions

Where a student has failed to meet the requirements of an assessment for any reason, that student will be asked to either resubmit the assessment or where the assessment is based on a practical task re-undertake that task. Each attempt will be considered a separate resubmission. Students are allowed three resubmissions, after which they may be required to pay an additional fee for each resubmission.

Statutory and Regulatory Compliance

• National Standards for RTOs 2015 and subsequent amendments
• Equal Opportunity legislation
• Skills Assure Supplier policy 2021-23
• ESOS Act 2000

Policy Statement

DP Training believes good attendance is important in order to achieve the desired educational outcomes. Maintaining satisfactory attendance is a student visa requirement.

DP is committed to providing the best practice, professional products and services to its students and acknowledges it can only succeed in this with effective and efficient quality processes. The purpose of this policy is to systematically monitor leaner attendance and providing required assistance and support as part of the student support services. These may include assessing the changing circumstances of individual learner and providing them with the opportunity to manage the course workload, by deferring/ suspending or applying for cancellation of their enrolment.

DP is committed to ensuring all students enrolling in courses are treated fairly and equitably and are clearly informed of the learner requirements of their chosen course, rights and obligations. DP will provide prospective and current students with advice regarding relevant training products to meet their needs, taking into account the individual existing skills and competencies.

This policy relates to prospective students seeking enrolment with Developing Personnel Training. DP Training aims to attract, select, and retain a diverse range of students who are academically capable.

Statement of Purpose

DP Training must have processes to identify, notify and assist international students who are at risk of falling below the required attendance percentage as a full-time enrolled International student.

This document identifies the reporting requirements and process for all students who are enrolled in DP Training on a Student visa.

Scope

This policy applies to all international applicants who are enrolled and seeking entry into any course offered by DP Training. This includes Vocational Education and Training (VET) award and non-award courses of study offered by DP Training.

Procedures and Principles

All students are required to complete the prescribed units of competency in a nationally recognised qualification or accredited VET course, within the expected duration, before being eligible for the grant of a DP Training Academic and/or Student Award.

To progress satisfactorily DP Training encourages that students should attend all classes (100%) of their course.

However, if students have valid reasons for absence a minimum of 80% of their course contact hours must be maintained to avoid being reported to the Department of Home Affairs (DHA).

Students must contact DP Training every time they will be absent prior to the regular class time, via email or phone to a member of staff.

Students who do not advise DP of absences will be contacted by the Student Support or another staff member. Regular class attendance is essential for students to progress satisfactorily in their course and to be deemed as a genuine / bona fide student.

DP Training will report students for non-attendance via PRISMS as per the conditions outlined in this policy. An outcome of reporting a student for non-attendance via PRISMS is the student’s visa may be cancelled.

DP Training will at the minimum contact and counsel students who:

• have been absent for more than five consecutive days without approval; or
• are at risk of not attending for at least 80 per cent of the scheduled course contact hours.

All phone conversations, copies of letters, emails and notices relating to attendance will be kept on the student file. Student attendance is monitored daily by trainers. Student absences are tracked and monitored at the end of each week.

All absences due to illness should be accompanied by a medical certificate.

Any absences longer than 5 consecutive days without approval will be investigated as a matter of urgency.

• Student Support officer will attempt to contact the student
• If student is not able to be contacted their agent will be contacted.
• Student Support Officer will counsel student on the importance of notifying DP when absent.
• If contact can not be made the Student Support Officer will discuss with CEO and the relevant authorities will be notified (eg police, DHA, next of kin)

Once a student’s attendance drops below the defined levels and there is no possibility of the student reaching that level by the end of the study period the formal process will begin.

Students excluded from class for misbehaviour

DP Training will record any ‘period of exclusion’ from class as absence (where the enrolment is not officially suspended on PRISMS) and include this absence in attendance monitoring calculations (potentially putting a student with marginal attendance in danger of being reported for unsatisfactory attendance).

Absentees

If a student ceases attending a course or does not return from leave, and/ or is unable to be contacted, under Section 19(1) of the ESOS Act, DP Training will notify DHA via PRISMS of termination of the students studies within 14 days of the event via a Student Course Variation.

DP Training does not have to give students access to the appeals process in such cases and students may not be entitled to a refund unless at the discretion of the RTO Management.

Procedure

Where a student is identified to drop the attendance below 90% is sent an attendance warning to alert the student that they may be at risk of falling below required percentage and are advised to meet or discuss the matter with Student Support Services.

Once the student attendance falls below 85%, will be sent another warning that they are now at risk of being reported to the Department of Home Affairs, and will be required to make an appointment with Student Support Services to rectify the issue from happening further.

If the student’s attendance drops below 80%, they are now sent an ‘Intention to report” letter, and

they now have 20 working days to access DP Training complaints and appeals process.

If the student does not wish to access the complaints and appeals process with in 20 working days, or wishes to withdraw from the process DP Training will notify DHA through PRISMS about the cancellation of the students enrolment.

DP Training may decide not to report a student for 80% attendance where it feels the student is a genuine / bona fide student and can confirm that student is attending at least 70% of the scheduled course contact hours and maintaining satisfactory academic performance.

However, DP Training will issue a warning letter with counselling and support as outlined at 85%. However, once the student’s attendance falls below 70 per cent, DP Training must issue a notice of intention to report the student for unsatisfactory attendance, informing the student of his/her right to appeal.

Where a student with low attendance is able to demonstrate (and provide evidence of) compassionate or compelling circumstances, the Operations Manager will assess whether a ‘suspension of studies’ is in the best interest of the student.

Refer to Deferment, Suspension and Cancellation policy.

Statutory and Regulatory Compliance

• National Standards for RTOs 2015 and subsequent amendments
• Equal Opportunity legislation
• Skills Assure Supplier policy 2021-23
• ESOS Act 2000

Policy Statement

DP Training (DP) recognises that effective complaint management and the equitable review of decisions contribute to a positive and supportive learning environment for students. This policy is designed to ensure that student complaints are resolved promptly, with sensitivity to all parties and in line with the principles of procedural fairness. Students can feel confident that complaints will be dealt with fairly, appropriately and in a timely manner, and that they will not be penalised or disadvantaged for making a complaint.

DP Training will manage student complaints to ensure:

1. Procedural fairness: all parties have the right to be heard, decisions will be made based on evidence and in an objective and unbiased manner.
2. Local resolution: wherever possible, student complaints will be resolved locally through mediation or negotiation, managed by an appropriate staff member close to the source of the complaint.
3. Timeliness: complaints will be addressed in a timely manner, taking complexity into account.
4. Responsiveness: complaint outcomes will be communicated clearly, and formal complaint outcomes will be communicated in writing to all parties, including reasons for the outcome.
5. Confidentiality: complaints processes and records will be managed in a confidential manner.
6. Continuous improvement: DP Training will learn from complaints and use information to improve services.

All parties involved in a complaint are expected to be courteous and respectful, act in a professional manner and in good faith to seek a reasonable resolution.

Statement of Purpose

This policy outlines the principles for effective complaint resolution, welcoming complaints on all aspects of DP Training life and ensuring complaints are treated as valuable insights into improvements that are needed in students’ experiences at DP Training.

Scope

This policy applies to all students who are enrolled at DP Training, whether in a qualification or short course, and includes those studying with partner organisations.

Complaints not considered under this policy include those about:

1. the conduct of a staff member in a partner organisation (for example a placement provider), noting that students will be supported to make a complaint to the third party for resolution and that DP Training may still choose to act, including changing or terminating the relationship;
2. decisions made under another DP Training policy where that decision is stipulated as final, or where that policy provides an avenue for a review of those decisions;

research integrity, including research ethics and the welfare of research subjects, managed under DP Training’s research policies;

Procedures and Principles

DP Training welcomes student concerns, complaints and feedback, aiming to resolve the issues at hand and improve its processes and services, delivering better outcomes for students.

Complaint processes will be applied fairly and consistently and be clear and easy to follow, ensuring students understand their rights and responsibilities.

Students who make a complaint can expect:

1. No disadvantage: students will not face disadvantage or a direct financial cost.
2. Access to support: students can involve a support person at any stage of the complaints process (who can attend meetings) and can access DP Training support or advocacy services. All parties can seek advice from the Student Policy and Complaints team (SPC) on complaint processes.
3. The right to stop the process: students can withdraw a complaint at any time, noting that DP Training may decide to continue an investigation without further involvement from the complainant.
4. The right to appeal: students can appeal an outcome and/or refer a complaint to an external agency.

Students may lodge a complaint anonymously, noting that DP Training might be limited in their ability to investigate or resolve the complaint.

DP Training may conduct its own investigation based on information it receives, even if a complaint has not been submitted or has been withdrawn.

A student who lodges a frivolous, vexatious, or deliberately misleading complaint will have it dismissed and may be subject to disciplinary procedures under the Student Code of Conduct.

Complaint resolution

DP Training adopts a three (3) step approach in resolving student complaints:

Step 1: Local Resolution

Step 2: Formal Complaint

Step 3: Appeal

Complaint or appeal outcomes will be evidence-based and consider the desired outcome of the complainant. There may be a wide range of outcomes appropriate for a complaint or appeal, including but not limited to:

1. upholding of an original decision, or a change to a decision;
2. resolution reached by mediation;
3. a commitment by DP Training to improve existing services or processes;
4. penalties applied under related policies, including the Code of Conduct – Students;
5. provision of training or education for relevant parties;
6. a change in the provision of a unit or short course, including updated resources, redesigned assessment items, refreshed content or alternate teaching methodologies; or
7. other actions appropriate in staff or student disciplinary or misconduct cases.

Step 1: Local resolution

Complaints raised quickly (within 10 working days) and locally often have the best chance of resolution and can result in immediate improvements in the local area.

Students are encouraged to raise any concerns with the staff member or area closest to the source of the issue. This can be done face-to-face, via telephone, or email.

1. Students can access support to raise their complaint at the local level from the Student support services for advice.

It is the responsibility of both parties to explore options for resolving the issue as soon as possible after it has been raised and to do so in a courteous and respectful manner.

If the complaint can be resolved, the staff member involved will email the student summarising the initial concern and agreed resolution, with a copy to the Student Policy and Complaints team for record keeping.

If the complaint cannot be resolved, the student can proceed with a formal complaint.

There is no requirement to resolve complaints locally. Students have the option of requesting a formal complaint as the first step in the complaint resolution process.

Step 2: Formal complaint

A formal complaint can be submitted in writing (or another accessible format) to the Student Policy and Complaints team where:

1. a student is unsatisfied with the outcome of attempts at local resolution; or
2. a student chooses to commence a formal complaint without attempting local resolution.

Formal complaints should be submitted within twenty (20) working days of the incident occurring or, where local resolution was attempted, within twenty (20) working days of the notification of the outcome.

1. Late complaints will be accepted where there are exceptional circumstances that prevented timely lodging of a complaint.

The Student Policy and Complaints team will acknowledge receipt of a complaint within two (2) working days.

Formal complaints will be assessed by the Student Policy and Complaints team within 10 working days of receipt. Students may be asked to clarify the complaint, provide a detailed statement or provide additional evidence. Information may also be requested from other relevant parties.

The team will then:

1. refer the complaint to the appropriate decision maker for review and determination; or
2. advise the student that the complaint needs to be considered under another process within DP Training.

Staff members responsible for resolving formal complaints may request to meet with the complainant and with other parties to the complaint and may request or access additional information. They may use a combination of investigation, mediation or negotiation to attempt to resolve the complaint. Where there is conflicting evidence, they may make a determination based on the balance of probabilities.

Students will usually be provided with a written outcome within ten (10) working days of the referral of the complaint, including details of the basis of any decisions, and the student’s option to appeal.

1. A complaint resolution can be delayed due to the complexity or serious nature of the matter, or because parties to the complaint are temporarily unavailable, or because there is a time lag in accessing relevant information.
2. Where such a delay occurs, the student will be informed of a revised timeframe.

The Student Policy and Complaints team will monitor the progress of all formal complaints and keep students informed about their progress.

Step 3: Appeal

A student can lodge an appeal in writing (or another accessible format) with the Student Policy and Complaints team within twenty (20) working days of receiving the outcome of their formal complaint.

1. Late appeals will be accepted where there are exceptional circumstances that prevented timely lodging of a complaint.

An appeal will only be accepted where one or more of the following conditions have been met:

1. the process was not followed correctly, or failed to provide procedural fairness;
2. additional information or evidence is available now, but was not reasonably available at the time of the formal complaint submission; or
3. the decision was manifestly unjust.

The Student Policy and Complaints team will acknowledge receipt of an appeal within two (2) working days.

Appeals will be assessed by the Student Policy and Complaints team. Students may be asked to clarify the appeal, provide a detailed statement or provide additional evidence. Information may also be requested from other relevant parties.

The team will either:

1. refer the complaint to the next meeting of the Student Appeals Committee; or
2. reject the appeal based on it failing to meet the conditions of an appeal.

The Student Appeals Committee may request to meet with the appellant and with other parties to the appeal, including the person responsible for determining the outcome of the formal complaint. They may also request or access additional information. The Student Appeals Committee will then decide on the appeal outcome based on the evidence to hand. Where there is conflicting evidence, they may make a determination based on the balance of probabilities.

Students will usually be provided with a written outcome within twenty (20) working days of the appeal submission, including details of the basis of any decisions.

1. An appeal resolution can be delayed due to the complexity or serious nature of the matter, or because parties to the appeal are temporarily unavailable, or because the there is a time lag in accessing relevant information.
2. Where such a delay occurs, the student will be informed of a revised timeframe.

The Student Policy and Complaints team will monitor the progress of all appeals and keep students informed about their progress, taking into consideration student visa requirements.

External avenue for appeal

The outcome of an appeal is final and there are no further avenues of recourse within DP Training.

Where a student is dissatisfied with the outcome of an appeal, they may refer the matter to an appropriate external organisation, usually (but not limited to) the Queensland Training Ombudsman.

1. Students may choose to take their appeal to other regulatory or statutory authorities, guided by their stated scope of power or jurisdiction.

A student with a complaint against DP Training may seek external review at any stage of the complaint resolution process, although it is expected that a student will have accessed internal processes before commencing external proceedings.

1. If DP Training receives notification that a complaint is the subject of formal external enquiry or legal action, the internal resolution process will be suspended until the external action is completed.
2. However, in cases of formal complaints involving sexual harassment and sexual assault, making a police report will not stop DP Training from acting on the formal complaint, or issuing an outcome to that complaint.

If a student on the VET Student Loan Scheme (not yet applicable) lodges an external complaint and is charged a fee, DP Training will reimburse the cost of the resolution process. However, where the student is accompanied or assisted by another person at the review, it will be at the student’s expense.

Conflicts of interest

Any staff member with a perceived or actual conflict of interest in a complaint or appeal will not play a decision-making role or exert influence over the outcome of a case.

1. A formal complaint will not be determined by a staff member who was directly involved in attempting to reach an informal resolution for the same complaint.
2. An appeal will not be determined by a staff member who was directly involved in attempting to reach a formal resolution for the same complaint.
3. Where a member of the Student Appeals Committee was directly involved in an earlier stage of the complaint, they will recuse themselves from the Committee for the consideration of that case.

Reporting on complaints

Confidential records relating to actions and outcomes of student complaints and appeals will be retained by the Student Policy and Complaints team and held separately from student academic records. Records will be disposed of according to the relevant DP Training Records Disposal Schedule.

The Student Policy and Complaints team will aggregate data to monitor, review and report on complaints to relevant management and governance committees to identify common themes, trends and drive improvements.

1. Reports will be tabled at the Executive Committee, the Learning Teaching and Assessment Committee, the Academic/Executive Management Board and DP Training’s Audit, Risk and Compliance Committee.
2. Reporting will occur on a regular cycle, and every effort will be made not to disclose any details that could identify individual complainants.

Statutory and Regulatory Compliance

• National Standards for RTOs 2015 and subsequent amendments
• Equal Opportunity legislation
• Skills Assure Supplier policy 2021-23
• ESOS Act 2000

Policy Statement

DP Training is committed to providing quality training and assessment in accordance with the Standards for Registered Training Organisations (SRTOs 2015) and is required to comply with relevant Commonwealth, State and Territory laws regarding and including anti- discrimination and equal opportunity.

DP is committed to providing the best practice, professional products and services to its students and acknowledges it can only succeed in this with effective and efficient quality processes. The purpose of this policy is to systematically monitoring leaner progress and providing required assistance and support are part of the student support services. These may include assessing the changing circumstances of individual learner and providing them with the opportunity to manage the course workload, by deferring/ suspending or applying for cancellation of their enrolment.

DP is committed to ensuring all students enrolling in courses are treated fairly and equitably, and are clearly informed of the learner requirements of their chosen course, rights and obligations. DP will provide prospective and current students with advice regarding relevant training products to meet their needs, taking into account the individual existing skills and competencies.

This policy relates to prospective students seeking enrolment with Developing Personnel Training. DP Training aims to attract, select, and retain a diverse range of students who are academically capable.

Statement of Purpose

This document outlines DP Training’s procedures for monitoring course attendance, progress and completion; and for taking action to ensure course progress and attendance requirements are met. This document outlines DP Training’s procedures for deferring, suspending and cancelling the enrolments; and for taking action to ensure course requirements are met.

Scope

This policy applies to all international applicants seeking entry into any course offered by DP Training. This includes Vocational Education and Training (VET) award and non-award courses of study offered by DP Training.

Procedures and Principles

DP Training is responsible for monitoring course progress and record on each students file.

All students are required to complete the prescribed units of competency in a nationally recognised qualification or accredited VET course, within the expected duration, before being eligible for the grant of a DP Training Academic and/or Student Award.

To progress satisfactorily and maintain a full-time VET study load, international students must demonstrate competency in fifty percent (50%) or more of enrolled units of competency in each teaching period.

Each teaching period is considered as 6 weeks for the purpose f this policy.

An international student who has not demonstrated satisfactory course progress is at risk of not meeting course progression requirements, which is a breach of their student visa conditions.

DP Training is responsible for identifying, notifying and offering support to students who are at risk of not meeting course progress requirements.

Monitoring progress

International student course progression is continually monitored and assessed by DP Training in accordance with Standard 8 of the National Code. International students will be informed of the course progression requirements upon offer and at orientation.

Academic teaching staff will use a number of measures to determine whether an international student is ‘at risk’ of unsatisfactory course progress by:

• Recording student attendance/non-attendance in roll books;
• Completing competency based assessments and recording results;
• Storing evidence of assessment, assessment outcome and feedback provided to the student on student’s file.
• Discussing any concerns directly with the student and provide assistance where necessary to help prevent the student falling behind in their course progress;

The Trainer and Assessor will identify students that are failing to achieve satisfactory course progress. If an international student has failed to achieve satisfactory course progression, the Trainer and Assessor will issue a Course Progress Warning Letter using the international student’s official email address and/or postal address and notify Student support Services.

Offering support

Where necessary, the Trainer and Assessor will develop an Intervention strategy in consultation with the student and Student support Services. The plan will outline the strategies to be adopted and the support services that the student can access to assist in improving their academic performance.

When developing the strategies, DP Training will consider any compassionate or compelling circumstances that may have contributed to the student becoming at risk, including personal circumstances and any language, literacy and numeracy support requirements, to determine the appropriate strategies to be implemented.

A support strategies may include, but is not limited to:

• Support for implementing effective study strategies and time management skills;
• Referral to external support services; and
• It is the student’s responsibility to follow through on any assistance offered and to maintain contact with the nominated staff member/s identified to provide assistance and the Student support services (or delegate). Dates for review meetings should be agreed as part of the consultation process.

If a temporary suspension of enrolment is considered necessary due to compassionate or compelling circumstances, Student support Services will be consulted in accordance with the Deferment, Suspension and Cancellation policy.

Course Progression Review

The Training Manager will monitor the course progress of a student with a Learning Management Plan for the next teaching period, and review results at its end.

An international student, who demonstrates competency in more than fifty percent (50%) of the units of competency undertaken in the next (second consecutive) teaching period, will no longer be considered at risk and the Training Manager may cancel the Intervention strategy.

Cancellation

An international student who is deemed to have unsatisfactory course progress in the next (second consecutive teaching period) will be reported to the Operations Manager, who will issue an “intetion to report” letter.

A student will have28 days from the date of the notice to appeal the decision, in accordance with the Complaints and appeals policy. If the notice is appealed, the student enrolment will be maintained during the appeals process. If the appeal is rejected or not successful, the notice will apply from the date of the original ‘intention to report’ notice.

International Services will notify the Department of Home Affairs of the cancellation of the student’s enrolment via the PRISM system.

An international student, whose enrolment has been cancelled by DP Training may be in breach of the conditions of their Student Visa.

Reporting

DP Training will report, through the Provider Registration and International Student Management System (PRISMS), students who do not meet course progress or attendance requirements.

Where DP Training assesses a student as not meeting course progress or attendance requirements, it will:

• give the student written notice of its intention to report;
• advise the overseas student of their right to access DP Training’s internal complaints and appeals process within 20 working days, as detailed in the Complaints Policy – Students; only report a breach once:
• the internal and external complaints processes have been completed and the breach has been upheld;
• the student has chosen not to access the internal complaints and appeals process within the 20 working day period;
• the student has chosen not to access the external complaints and appeals process; or
• the student withdraws from the internal or external appeals process by notifying DP Training in writing.

Extension of enrolment

A student’s Confirmation of Enrolment (CoE) can only be extended where it is clear that:

• the student has demonstrated and provided evidence of compassionate or compelling circumstances that are beyond their control;
• DP Training has implemented, or is in the process of implementing, an intervention strategy for the overseas student who is at risk of not meeting course progress requirements; or
• an approved deferral or suspension of the overseas student’s enrolment has
• If an extension of the CoE exceeds the remaining duration of the student’s visa, then DP Training will advise the student that they must apply for a new student visa to cover the period of the extension.
• Any extension may incur additional fees and charges.

Statutory and Regulatory Compliance

• National Standards for RTOs 2015 and subsequent amendments
• Equal Opportunity legislation
• Skills Assure Supplier policy 2021-23
• ESOS Act 2000

Policy Statement

The Education Services for Overseas Students Act 2000 (ESOS Act) sets out the legal framework governing delivery of education services to international students in Australia on a student visa. The National Code of Practice of Education and Training to Overseas Students 2018 (National Code) is a legislative instrument made under the ESOS Act and specifies the standards governing the protection of such students and the delivery of courses to them by education providers registered on the Commonwealth Register of Institutions and Courses for Overseas Students (CRICOS).

This policy describes a documented process for managing critical incidents that could affect the overseas student’s ability to undertake or complete a course, such as but not limited to incidents that may cause physical or psychological harm. DP Training will maintain a written record of any critical incident and remedial action taken by the DP for at least two years after the overseas student ceases to be an accepted student.

DP Training will:

• take all reasonable steps to provide a safe environment on campus and advise overseas students and staff on actions they can take to enhance their personal security and safety
• provide information to overseas students about how to seek assistance for and report an incident that significantly impacts on their wellbeing, including critical incidents
• provide overseas students with or refer them to (including electronically) general information on safety and awareness relevant to life in Australia.

Statement of Purpose

This Procedure outlines the response of DP Training in the event of a critical incident or emergency involving an international student. It should be read in conjunction with the Emergency

Management Procedure, which outlines DP Training’s wider response to critical incidents and emergencies.

This Procedure is a requirement under the Education Services for Overseas Students (ESOS) Act 2000.

Scope

This Procedure applies in all situations where there has been a critical incident involving an international student, including incidents that may not directly involve the student but that may lead to some form of harm, such as witnessing a traumatic accident.

This Procedure applies to international students and all staff involved in the education and administration of international students. It also applies to all staff involved in responding to and resolving critical incidents and emergencies.

Procedures and Principles

For the purposes of international student management, a critical incident is defined by the ESOS National Code as ‘a traumatic event, or the threat of such (within or outside Australia), which causes extreme stress, fear or injury’. Critical incidents may include, but are not limited to:

• serious injury, illness or death of a student or staff member;
• students or staff lost or injured during fieldwork experiences;
• a missing student, staff member or member of DP Training community;
• severe verbal, psychological or physical aggression or violence;
• mental health episode requiring hospitalisation or attempted suicide;
• student or staff witnessing a serious accident or incidence of violence;
• natural disaster cyclone, earthquake, flood, or extreme temperature, within Australia or home country for international students;
• fire, bomb-threat, explosion, gas or chemical hazard, water leak; and
• social issues g., sexual assault, drug use and alcohol abuse.

For the purposes of this Procedure, the Critical Incident Controller (CIC) is a member of the Executive Management Team of DP Training appointed to have overall responsibility for overseeing DP Training’s preparedness and capacity to manage emergencies and critical incidents, as defined in the Critical Incident Policy.

Reporting a Student Critical Incident

As outlined in the Emergency Management Procedures, in the event of an immediate threat to the life of a person, serious injury, or a serious threat to property (such as a fire), call 000 or 112(via a mobile if applicable) and report the incident to the relevant emergency service.

Other relevant crisis response services may include:

• Queensland Mental Health Line – 1300 642 256
• 13 Health (speak with a Registered Nurse) – 13 43 25 84
• Statewide Sexual Assault Helpline – 1800 010 120
• 1800 RESPECT (sexual assault, domestic and family violence counselling service) 1800 737 732
• Crime Stoppers – 1300 333 000
• Department of Home Affairs – 131 881

Critical Incidents should be reported to DP Training, including those which are not an immediate threat to life or property either by telephone or in person at the Administration Office on campus. Where a Critical Incident has potential to impact on the wellbeing of a student, such as a disclosure of sexual assault, suicidality or domestic violence, contact should be made with Student Support. who will then notify the CIC or delegate.

It is the responsibility of the CIC to review the Critical Incident and assess whether the circumstances are such as to warrant any further immediate action.

In accordance with the Tertiary Education Quality and Standards Agency (TEQSA) Act 2011 (where appropriate), the CIC will determine Critical Incidents that require reporting to TEQSA. This should be done no later than 14 calendar days following DP Training’s knowledge of the incident.

Inform Relevant Senior Staff

When a critical incident is reported, the CIC will ensure all the relevant staff members are informed including all the executive management.

This may include the following members dependant on the type of critical incident:

• General Manager
• Operations Manager
• Compliance officer
• Trainer/Assessor
• Security (where applicable)
• DP Training Representatives – Student Engagement; Administration; Sale and marketing; WHS.

Where the critical incident has been reported, Executive Management or nominee may take the following actions:

• Identify the nature of the critical incident.
• hire independent interpreters (if required);
• Contact emergency services – 000 or 112 via a mobile if applicable.
• Implement an appropriate critical incident management plan.
• If applicable secure the area
• Ensure safety and welfare of staff/students/visitors.
• Liaise with emergency services, hospital and medical services.
• Manage media and publicity – additional embassies /departments may require notification e.g. Department of Home Affairs (DHA) refer to the institute Compliance Officer / Health and Safety Officer for advice.
• Contact and inform parents and family members.
• Identify students and staff members most closely involved and at risk.
• Assess the need for support and counselling for those directly and indirectly involved.
• Ensure only factual information is shared with the community.
• Arrange debriefing for all students and staff most closely involved and at risk.
• Restore the institute to its regular routine, program delivery, and community life as soon as practicable.
• Officer in charge or designated person to complete a Critical Incident Report
• Identify any other persons who may be affected by the incident and offer support.
• Maintain contact with any injured and affected parties to provide support and to monitor progress.
• Evaluate the management of incident – The evaluation process should include feedback gathered from all staff, students, and other parties involved.
• An evaluation report must be made available to the Executive management.

In the event of an international student death, the Executive Management or delegate may need to determine if additional supports are required. This includes:

• liaison with the next of kin to determine repatriation
• Assist with funeral or memorial service arrangements; where possible.
• prepare a letter of condolence from DP Training to the student’s family.
• assist with packing of personal effects and delivering them to the next of kin, if possible; and
• request to obtain the death certificate and related documents.

Statutory and Regulatory Compliance

• National Standards for RTOs 2015 and subsequent amendments
• Equal Opportunity legislation
• ESOS Act 2000
• Work, health and safety Act 2011

Policy Statement

DP Training is committed to providing quality training and assessment in accordance with the Standards for Registered Training Organisations (SRTOs 2015) and is required to comply with relevant Commonwealth, State and Territory laws regarding and including anti- discrimination and equal opportunity.

DP is committed to providing the best practice, professional products and services to its students and acknowledges it can only succeed in this with effective and efficient quality processes. The purpose of this policy is to systematically monitoring leaner progress and providing required assistance and support are part of the student support services. These may include assessing the changing circumstances of individual learner and providing them with the opportunity to manage the course workload, by deferring/ suspending or applying for cancellation of their enrolment.

DP is committed to ensuring all students enrolling in courses are treated fairly and equitably, and are clearly informed of the learner requirements of their chosen course, rights and obligations. DP will provide prospective and current students with advice regarding relevant training products to meet their needs, taking into account the individual existing skills and competencies.

This policy relates to prospective students seeking enrolment with Developing Personnel Training. DP Training aims to attract, select, and retain a diverse range of students who are academically capable.

Statement of Purpose

DP Training must have processes to identify, notify and assist international students who wish to defer, suspend or cancel their enrolment due to compassionate or compelling circumstances.

This document outlines DP Training’s procedures for deferring, suspending and cancelling the enrolments; and for taking action to ensure course requirements are met.

Scope

This policy applies to all international applicants seeking entry into any course offered by DP Training. This includes Vocational Education and Training (VET) award and non-award courses of study offered by DP Training.

Procedures and Principles

DP Training is responsible for monitoring course attendance, where required, and course progress. DP Training is responsible for identifying, notifying and offering support to students due to compassionate or compelling circumstance. DP Training will maintain a record of any decisions to defer or suspend a student’s enrolment. This is a part of DP’s reporting process that provides the Department assess the learner’s ability to complete the course successfully within the required timeframe.

Deferral prior to commencement

Students may request a deferral prior to course commencement. Requests must be in writing. If the deferral is approved, the student will receive a revised Letter of Offer and CoE. There may be a cost incurred for reissuing the CoE, refer to Fees Schedule on Student Contract.

All applications for deferment or suspension will be considered and the decision provided in writing to thestudent within 10 working days from the date of application.

DP may choose to grant or decline any student’s request for deferment or suspension of studies. All documentation including reasons is to be kept on the student file.

If students apply to suspend their studies the maximum allowable period of suspension is one (1) month. Students may be required to apply for a new student visa to continue or complete their course.

Compassionate or compelling circumstances are generally those beyond the control of the student and whichhave an impact upon the student’s course progress or wellbeing. These could include, but are not limited to:

• serious illness or injury, where a medical certificate states that the student was unable to attendclasses
• bereavement of close family members such as parents or grandparents (Where possible a deathcertificate should be provided)
• major political upheaval or natural disaster in the home country requiring emergency travel and thishas impacted on the student’s studies; or
• a traumatic experience which could include:
• involvement in, or witnessing of a serious accident; or
• witnessing or being the victim of a serious crime, and this has impacted on the student
• (these cases should be supported by police or psychologists’ reports)
• where the registered provider was unable to offer a pre-requisite unit; or
• inability to begin studying on the course commencement date due to delay in receiving a student visa.

DP will use our professional judgement to assess each case on its individual merits. Documentary evidence will be required to support any compassionate/compelling application. All evidence/notes/comments must bekept on the student file.

Provider initiated suspension

DP may temporarily suspend or cancel a student’s enrolment if it deems the student’s behaviour to be unacceptable for the educational setting. Student Code of Conduct/Behaviour/Rules are provided to students in the International Student Handbook and/or via hyperlinks and explained during orientation.

Regardless of whether the ‘suspension of enrolment’ at the student’s request or a provider-imposed suspension (due to misbehaviour), the period of suspension entered in PRISMS should not be included in attendance monitoring calculations.

DP can suspend or cancel a student’s enrolment against the student’s wishes, provided that the suspension or cancellation is consistent with DP policies and/or Australian Law. Before suspending or cancelling a student’s enrolment, the institute must notify the student of its intention to take such action and allow the student 28 days to access the complaints and appeals process. (See: Complaints and Appeals Policy).

Students are advised that a deferment or suspension of their studies may affect their visa.

DP is not required to wait for the outcome of any external appeals process before notifying the Department of Home Affairs of the cancellation of the student’s enrolment.

Students who have their enrolment suspended/cancelled are subject to the rules of the refund policy regarding any refund of fees.

Where DP has reason for concern for the welfare of the student or those with whom the student may come into contact, the institute will cancel the student’s enrolment prior to completion of any appeals process.

Students have 28 days in which to initiate the institute’s Complaints and Appeals process. Notification on PRISMS will not occur until the result of the internal appeals process is known, unless extenuating circumstances relating to the welfare of the student apply, such as:

• the student is at risk of committing a criminal offence or is the subject of investigation relating to criminal matters
• the student’s actual or threatened behaviour poses a threat to another staff/students/person
• student has medical or psychological problems that may affect their well-being the student cannot be located

All course suspensions/cancellations will be recorded on PRISMS.

Reporting

DP Training will report, through the Provider Registration and International Student Management System (PRISMS), of any variations to the course, including all deferments, suspensions and cancellations.

Where DP Training assesses a student as not meeting course progress and attendance requirements, it will:

• give the student written notice of its intention to report;
• advise the overseas student of their right to access DP Training’s internal complaints andappeals process within 28 days, as detailed in the Complaints and appeals Policy;

DP Training will only report a breach once:

• the internal and external complaints processes have been completed and the breach has been upheld;
• the student has chosen not to access the internal complaints and appeals process within the 20 working day period;
• the student has chosen not to access the external complaints and appeals process; or
• the student withdraws from the internal or external appeals process by notifying DP Training in writing.

Extension of enrolment

A student’s Confirmation of Enrolment (CoE) can only be extended where it is clear that:

• the student has demonstrated and provided evidence of compassionate or compelling circumstances that are beyond their control;
• DP Training has implemented, or is in the process of implementing, an intervention strategy for the overseas student who is at risk of not meeting course progress requirements; or
• an approved deferral or suspension of the overseas student’s enrolment has occurred.

If an extension of the CoE exceeds the remaining duration of the student’s visa, then DP Training will advise the student that they must apply for a new student visa to cover the period of the extension.

Statutory and Regulatory Compliance

• National Standards for RTOs 2015 and subsequent amendments
• Equal Opportunity legislation
• Skills Assure Supplier policy 2021-23
• ESOS Act 2000

Policy

DP Training is committed to providing quality training and assessment in accordance with the Standards for Registered Training Organisations (SRTOs 2015) and is required to comply with relevant Commonwealth, State and Territory laws regarding and including anti- discrimination and equal opportunity.

DP is committed to providing the best practice, professional products and services to its students and acknowledges it can only succeed in this with effective and efficient quality processes. The purpose of this policy is to provide fair and equitable process for student enrolment and ensure students are provided with accurate and sufficient information to make an informed choice about their enrolment and chosen course.

DP will provide prospective and current students with advice regarding relevant training products to meet their needs, taking into account the individual existing skills and competencies.

Statement of purpose

DP Training is committed to maintaining high academic standards in its courses by identifying the eligibility criteria to be considered for enrolment and to ensure the applicants are at a minimum level to succeed in their course of study.

Scope

This policy applies to domestic and international applicants seeking entry into any course offered by DP Training. This includes Vocational Education and Training (VET) award and non-award courses of study offered by DP Training.

Procedures and Principles

This policy relates to prospective students seeking enrolment with Developing Personnel Training. DP Training aims to attract, select, and retain a diverse range of students who are academically capable.

To achieve this, DP Training has established:

• Minimum admission requirements that seek to ensure that all commencing students have satisfied academic and language requirement standards that demonstrate the potential for success in their course of study;
• Additional course specific admission requirements to ensure that commencing students have the appropriate academic knowledge required for success in a particular course of study; and
• Admissions process that ensure enrolment decisions are transparent, consistent and merit- based with equity considerations taken into account, where appropriate.

English Language Admission Requirements

International applicants are required to demonstrate the minimum English language proficiency requirement for their chosen course of study. These entry requirements will normally be specified in the form of a minimum International English Language Testing System (IELTS) score.

Where applicable, The Department of Home Affairs may require different or higher English levels for visa purposes. Please check the visa requirements for your passport nationality. This will assist to determine the candidate’s suitability and relevance for the course identification of any support required.

English Language Requirements:

• IELST Overall General score of 6.0 or other evidence of English proficiency with equivalent score/band as mentioned in table below.
• If learners do not meet English language requirements, they may be required to undertake additional English language course until they meet the minimum standard.

You may be exempt from providing proof of English language proficiency if you hold a valid passport from a country list below:

• United Kingdom
• United States of America
• Canada
• New Zealand
• Republic of Ireland.

Language, Literacy and /or Numeracy (LLN) Requirements

Where an English proficiency test is not required the following circumstances, and conditions may apply:

• Applicants holding a passport from one of the countries listed above and/or
• DP Training LLN test is completed according to this Policy
• Applicants who have studied an AQF qualification in Australia where;
  1. The medium of instruction was English, and
  2. At least 50% of the qualification has been successfully completed, and
  3. The AQF level was Certificate IV or higher, and
  4. The studies were completed within the last two years, and
  5. The mode of instructions was face-to face, and
  6. Unit of competency outcomes do not include RPL or Credit transfer, and
  7. The applicant takes a LLN test according to the LLN Policy

Where student speaks English as first language, may be required to complete an LLN assessment as a part of the enrolment process at an appropriate level of LLN assessment as indicated by the DP Training. This will assist DP Training to identify any support that individual students may require and initiate a plan to provide them with support on an ongoing basis.

• All DP Training courses are mapped according to their ACSF level.
• All DP students will be required to take an approved LLN test.
• Tests will be taken under supervision to ensure authenticity
• Students who are onshore will take the test on campus under supervision of DP staff
• Offshore applicants will take the test under direct supervision of DP approved agents
• Tests will be taken as early as possible

-Upon enrolment, or

-Upon commencement if a supervised test cannot be arranged beforehand

• LLN gaps are referred to the campus LLN Specialist, who will recommend a course of action

-The course of action may be generated by the Approved test program as a training support program

-The LLN specialist will supervise the implementation of the training support program and will be available for further assistance as required

• If DP is not able to provide the specific requirements of the individual training support program,

-Applicants will be recommended to pursue LLN training prior to enrolment

-Students may be referred to external support providers

Statutory and Regulatory Compliance

• National Standards for RTOs 2015 and subsequent amendments
• Privacy Act 1988 (Cth)
• Skills Assure Supplier policy 2021-23
• ESOS Act 2000

This refund policy is provided to all students via the school website prior to any payment being made and key excerpts are contained in the Letter of Offer. This refund policy applies to all tuition fees paid to Developing Personnel Training and Consultancy (DP Training) and includes any money paid to an education agent to be remitted to DP.

However, Education Agents are not authorised to collect money on behalf of DP. All fees should be paid directly to DP. Any additional fees requested by an agent, should firstly be queried directly with DP before payment.

Fees for additional services (not covered by the Letter of Offer or part of the agreement with DP) conducted by and paid to Education Agents by students are not covered by this refund policy. The application for enrolment fee is a non-refundable administration fee.

DP does not require the student to pay more than 50 per cent of tuition fees before a course starts, unless it is for a short course of 25 weeks or less.
DP can accept more than 50 per cent of tuition fees before a course starts if the student, or the person responsible for paying the fees, chooses to pay more. DP can request any remaining fees as per the payment plan set out in the written agreement with the student. It is the policy of DP to ensure that all applications for refund of fees are considered.

This document outlines the procedures which regulate the refund of fees to international students, including those on student visas. These procedures form part of DP’s written agreement with international students on student visas in accordance with the Education Services for Overseas Students Act 2000 and the National Code of Practice for Providers of Education and Training to Overseas Students 2018.

These procedures apply to all DP Training staff, all DP international students, including prospective international students who have applied to study with DP, and all third parties involved in collecting fee payments on behalf of DP Training.

Depending on the circumstances, prospective and enrolled international students may be entitled to a full or partial refund of tuition fees paid to DP Training.

If a student’s application for a student visa is unsuccessful and evidence of the visa decision is provided to DP Training, then DP will refund any tuition fees that have been paid in advance not including any application Fee.

If DP Training withdraws an offer before the agreed starting date for the course, DP Training will refund any tuition fees that have been paid in advance including the material fee and no administration fee will be charged.

If DP Training withdraws an offer because that offer was made based on incorrect or incompleteinformation supplied by the student, and not the result of any error or provision of misinformation by DP or one of its education agents, then DP will refund any tuition and material fees that have been paid in advance less application fee.

If DP Training cancels a course at any time after it commences and does not replace it with an equivalent or provide alternate course while there are students enrolled who have not completed the course within the course duration, then DP Training will refund all tuition fees and the material

fee that have been paid in advance. Fees paid for the completed course of study in which the student failed to complete within the recommended course duration will not be refunded except in special circumstances.

More Than Four Weeks’ Notice

If a commencing student provides written notice of withdrawal from a course no later than four weeks prior to course commencement, then DP Training will refund fees, less 20% of the tuition fee payment.

Less Than Four Weeks’ Notice

If a commencing student provides written notice of withdrawal from a course later than four weeks prior to, and before, course commencement, then DP will refund fees, less 30% of the tuition fee payment.

If a commencing student provides written notice of withdrawal from a place in a course within the first four weeks after course commencement, a refund of fees paid will be made, less 50% of the tuition fee payment. Any refund application after the 4 weeks of commencement may not be eligible for refund, unless there are compassionate or compelling circumstances.

If a student has demonstrated and provided evidence of compassionate or compelling circumstances that are beyond their control DP will provide either a total or partial refund of tuition fees. Compassionate or compelling circumstances for this purpose may include but are not limited to:
a. illness or disability; or
b. death of the student or a close family member (parent, sibling, spouse or child); or
c. a political or civil event that prevents the student from accepting an offer of a place.

If a student fails to satisfy course progression requirements or fails to successfully complete a preliminary qualifying program in a particular semester and, for that reason, either:

a. the student is precluded from enrolling or re-enrolling in the course for the following semester; or
b. the student’s candidature is terminated during the following semester,

then DP will refund all tuition fees that have been paid in advance. Fees paid for the previous semester in which course progression or preliminary qualification program requirements were not met will not be refunded.

If a student is suspended or otherwise excluded from taking further part in a course, either for a specific period or an indefinite period, as a result of disciplinary action taken under DP’s governing documents, then fees paid by the student (including but not limited to tuition fees paid in advance at the time of the suspension) will not be refunded.

If a student, after paying fees for a semester, is granted approval to change course, and if the tuition fee for the new course is lower than the tuition fee for the original course, the difference in fees will not be refunded but will be credited towards the student’s next semester’s fees.

If a student has made payments more than the required fees (including but not limited to tuition fees paid) for their course, the remaining fees paid by the student may not be refunded and the amount will be credited towards the student’s next payment, where there is no further payment required, any excess payment will be refunded.

If a student wishes to transfers to another registered provider after commencement, this needs to be approved by DP in writing, and any unspent tuition fee will be refunded where there are compassionate and compelling circumstance for the change of provider.

The student must submit an International Student Refund Form, with supporting any documentation attached, by email to info@dptrainingconsultancy.com. An application will not normally be accepted if it is lodged later than 12 months from the end of the student’s enrolment.

Once received, the request will be assessed and student will be informed of the outcome, whether the refund is approved or not, within 5 business days. If approved, the refund amount will be credited into students nominated financial institute within 4 weeks from the day of the approval. Where the refund is requested due to visa refusal, refund will be processed in 2 weeks. Refunds for Overseas Student Health Cover (OSHC) etc purchased from other agencies will need to be applied for directly with the service providing agency.

DP Training will pursue to contact students who have not requested a refund with in 4 weeks of leaving the RTO and will keep such evidence on the student file.

Failure to meet the payment requirements

Where students enter into a approved payment plan with DP Training are expected to adhere to the payment plan. Student who do not keep up to date with the payment of fees and charges will be sent a reminder for the fee to be paid in the specified period time. Students who fail to respond or pay the fees may have their enrolment suspended or cancelled.

Variation in total tuition fee

A students’ total payable tuition fee may vary due to the student claiming ‘Credit Transfer’ for the unit of competency they may have completed as part of their previous Australian qualification, or if the student has been approved a ‘scholarship’ by DP Training as part of their enrolment application.
Where a student has approved ‘Credit Transfers’, student may receive a discount of up to $500 for each approved credit transfer unit and will be applied to the total tuition fee towards the end of their payment plan.
If the student has applied and been approved for a DP Training International Scholarship program, this amount will be deducted from the total tuition fee at the end of their payment plan.

• National Standards for RTOs 2015 and subsequent amendments
• Equal Opportunity legislation
• Skills Assure Supplier policy 2021-23
• ESOS Act 2000

Policy Statement

The Education Services for Overseas Students Act 2000 (ESOS Act) sets out the legal framework governing delivery of education services to international students in Australia on a student visa. This standard sets out that registered providers must not knowingly enrol an overseas student wishing to transfer from another registered provider’s course prior to the student completing six months of his or her principal course (or for the school sector, until after the first six months of the first registered school sector course), except in certain circumstances.

Statement of Purpose

This document outlines the procedures regulating the transfer of an international student on a student visa to DP Training from another registered provider and from DP Training to another registered provider.

This Procedure is a requirement under the Education Services for Overseas Students (ESOS) Act 2000.

Scope

These procedures apply to DP Training staff, to DP Training international students on a student visa, to international students on a student visa seeking to enrol at DP Training and to DP’s education agents.

Procedures and Principles

Applying for Release to Transfer to Another Registered Provider

An international student on a student visa who has not completed six months of their principal course must:

1. obtain an official letter from the relevant training provider confirming that a valid enrolment offer has been made to the student; and
2. submit a complete application to DP Training seeking release to transfer to another registered provider.

In addition to this, an international student who is on a student visa and who is under 18 years of age must:

1. provide written confirmation from their parent or legal guardian of support for the transfer; and
2. if the student is not being cared for in Australia by a parent or suitable nominated relative, ensure that the offer from the receiving registered provider confirms that the provider will accept responsibility for approving the student’s accommodation, support and general welfare arrangements consistent with Standard 5 of the National Code of Practice for Providers of Education and Training to Overseas Students 2018 (the National Code).

The first six months is calculated as six calendar months from the date an international student commences their principal course. This means that an international student is not permitted to transfer to another registered provider during all courses they undertake prior to the principal course.

Assessment of Applications for Release

Assessment will recognise the student as a consumer and support them to exercise choice, acknowledging that they may require support to transition to study in Australia and considering individual circumstances to determine if the transfer will be detrimental to the student.

Assessment will take into account that the student has been assessed as a Genuine Temporary Entrant for the purposes of obtaining a student visa and that, as such, the student has made a deliberate and informed decision to undertake a course of study at DP Training and any courses packaged with it. That decision involved an undertaking that the course met the student’s study goals, that they were aware of the general socio-economic and cultural characteristics of DP Training’s relevant locations and of the nature of its facilities, and of the involvement of other entities delivering courses in a package of courses.

Approvals

Release will only be approved if:

1. the student has demonstrated and provided evidence of compassionate or compelling circumstances that are beyond their control;
2. the student, where enrolled in a package of courses, has failed to meet the entry requirements to the DP Training course after having made a genuine attempt to meet them;
3. the student has demonstrated that they have exhausted all of DP Training’s support services and they can demonstrate that the transfer to an alternative provider will give them access to support services not available at DP Training;
4. the student cannot meet the academic requirements of the DP Training course and evidence is supplied from relevant DP Training student support services that confirms this;
5. the student will be reported because they are unable to achieve satisfactory course progress at the level of study they are studying, even after engaging with DP Training’s intervention strategy;
6. a government sponsor requests in writing that the student be released to another registered provider;
7. DP Training fails to deliver a course as outlined in the written agreement with the student; or there is evidence that the student’s reasonable expectations about their current course are not being met;
8. the student can demonstrate that they were misled by DP Training or an education agent regarding DP Training or the course of enrolment; or
9. an appeal (external or internal) on another matter results in a decision or recommendation to release the student.

*This list is not exhaustive and each application for release will be considered on its merits.

Refusals

Release will normally be refused if:

1. the student has not supplied an official letter of offer from another registered
2. the scheduled date for commencing classes at the other registered provider has passed at the date of lodging the application for release.
3. the student has not provided sufficient supporting documentation or reasons for granting release.
4. the transfer may jeopardise the student’s progression through a package of courses.
5. the student is applying to transfer to another sector or lower level of study and DP Training support services have not yet been exhausted.
6. the student is applying to transfer to another sector or lower level of study for reasons other than academic considerations.
7. the student is downgrading their qualification, which will be detrimental to future planned studies; or DP Training reasonably forms the view that the student is deliberately trying to manipulate the Australian Student visa system, including by seeking to avoid being reported for failing to meet attendance or academic progress requirements.
8. the student has made decisions, after receiving a Confirmation of Enrolment (CoE) from DP Training, regarding accommodation, employment or travel, that are not aligned with the requirements of the course.
9. the student has not accessed DP Training’s support services for assistance with study or personal issues, such as living distance from campus, travel difficulties, difficulties adjusting to campus life, and demands of academic work.
10. there are reasonable grounds for believing the student has been deliberately recruited by another registered education provider or education agent.
11. the student has outstanding fees owing to DP Training; or
12. the student is under the age of 18, and there is no written confirmation from the student’s parent or legal guardian supporting the transfer; nor, if required, no written confirmation from the receiving registered provider that it will accept responsibility for approving the student’s accommodation, support and general welfare arrangements in accordance with the National

*This list is not exhaustive and applications for release will be considered on their merits.

Notification of Outcomes

Where an application for release is approved:

1. the student will be notified in writing and the release approved on the Provider Registration and International Student Management System (PRISMS) without charge within ten working days of a complete application having been received by DP Training.
2. the student will be advised of the process for cancelling their enrolment at DP Training.
3. the student will be directed to the International Students – Refund of Fees
4. the student will be advised to contact the Department of Home Affairs to seek advice on whether a new student visa is required; and
5. all documentation pertaining to the application for release will be placed on the student’s file and retained for two years after the student ceases to be enrolled at DP Training.

Where an application for release is refused the student will be informed in writing within ten working days of a complete application having been received by DP Training:

1. of the reasons for the decision, including the factors taken into consideration reflecting the student’s individual circumstances.
2. that they may freely transfer between registered providers after they have completed six calendar months of their principal course,
3. that they may appeal the decision, within 20 working days, in accordance with the students – Complaint and appeals process.

The reasons for refusal provided to the student will be sufficiently detailed to enable the student to make an informed decision as to whether to appeal the decision.

DP Training will not finalise the student’s refusal status in PRISMS until the student has had the opportunity to appeal or, if the student has submitted an appeal, and the appeal finds in favour of DP Training.

Applying to Transfer from Another Registered Provider

International students on a student visa seeking to transfer to DP Training from another registered provider prior to completing six months of their principal course must:

1. complete and submit an application for the relevant DP Training course.
2. obtain release from their principal registered provider and from any other provider from which they have a CoE as part of a package of course unless clause 16 (below) applies.
3. provide evidence of release as part of the application process.
4. provide, if the student is under the age of 18 years of age, written confirmation from their parent or legal guardian of support for the transfer.
5. provide, if the student is under the age of 18 years of age, evidence that they are being cared for in Australia by a parent or legal guardian.
6. contact the Department of Home Affairs to seek advice on whether a new student visa is required; and
7. receive and accept an official letter of offer from DP Training for the relevant DP Training course.

If DP Training attempts to create a CoE for the student in PRISMS and finds that the student appears to have a transfer restricted enrolment with another registered provider, then the student will be advised that they must provide evidence of their eligibility to transfer to DP Training by either:

1. demonstrating that the source provider has ceased to be registered or the course in which the student has enrolled has ceased to be registered.
2. demonstrating that the registered provider has had a sanction imposed on its registration by the Education Services for Overseas Students (ESOS) agency that prevents the student from continuing his or her principal course; or
3. demonstrating that a government sponsor of the student considers the change to be in the student’s best interests and has provided written support for the change.

Once satisfied of the student’s eligibility to transfer, DP Training will:

1. finalise enrolment and issue a CoE in accordance with DP Training’s admissions policies and procedures; and
2. ensure all documentation related to this matter, including any evidence of release, is added to the student’s file.

If the student is under the age of 18 and is not cared for by a parent or legal guardian DP Training will also:

1. negotiate the transfer date for welfare arrangements with the releasing provider to ensure there is no gap; and
2. inform the student of their visa obligation to maintain their current welfare arrangements until the transfer date or have alternative welfare arrangements approved or return to their home country until the new approved welfare arrangements take effect.

Statutory and Regulatory Compliance

• National Standards for RTOs 2015 and subsequent amendments
• Equal Opportunity legislation
• ESOS Act 2000

Policy Statement

This policy defines the requirements for assessment to occur in any and all cases and ensures that all assessment judgements are consistent with both the rules of evidence and the principles of assessment.

Where work / vocational placement has been identified as a mandatory requirement for completion of the qualification, DP Training will advise each prospective student at the time of enrolment.

All participants who undertake a qualification or training product that leads to a full or partial completion of a national qualification are assessed in accordance with the relevant training package requirements using the approved assessment tools developed and implemented by the DP Training.

An assessment system includes not only the actual materials used directly in conducting assessment, but also assessment conditions and the mandatory work placement hours relating to a Qualification or a Specific unit of competency.

Statement of Purpose

Developing Personnel Training & Consultancy (DP Training) will provide vocational/workplace placement opportunities to student for VET programs where the placement is identified in the training package/accredited course, specified under assessment conditions, or as determined by DP Training to provide value to student outcomes. In all cases the placement will be detailed in the Training and Assessment Strategy.

Scope

This policy applies to all Training and Assessment activities carried out by the DP Training and Consultancy (RTO).

Procedures and Principles

Work placement is any structured, assessable workplace learning that prepares students for the workforce. It is generally linked to specific units of competency within a program of study.

Work placement is different from work experience. Instead of just observing what goes on, student are given the opportunity to undertake practical tasks to demonstrate skills related to their program under the supervision of a workplace supervisor.

Work placement is facilitated by the Vocational Placement Co-ordinator and the Training Team. The staff member undertakes a review of the workplace to have confidence the workplace is suitable for the work placement (e.g. meeting work health and safety requirements and are able to provide the practical training required) and negotiate mutually agreeable placement arrangements.

Vocational placement agreement

A Vocational Placement Agreement is a mandatory condition of every placement. The Vocational Placement Agreement for both Students and the Host Organisation (Workplace/Provider) sets out the terms and conditions of the placement and ensure that all parties to the placement, including DP Training, the Student and the Host Organisation/Placement Provider, are aware of their responsibilities for the duration of the placement.

All Vocational Placement Agreements must be signed by the RTO Representative (Operations Manager), assigned to the Student (and if the Student is a minor, the student’s parent/guardian) and the Host Organisation/Placement Provider prior to the commencement of the placement.

Management of vocational placement

The Assigned Trainers/Assessors supported by the Vocational Placement Co-ordinator are responsible for the management of vocational placement at each stage of the placement’s progress, with particular reference to the suitability of work, health and safety and anti-discriminated practices of the Host Organisation/Placement Provider:

1. Pre-Placement: The Trainer/Assessor will work with the student to identify an appropriate placement provider and assess their ability to provide, or arrange to provide, the facilities, range of work, supervision and training required for the placement using the Vocational Placement Checklist. Each workplace supervisor must be suitably qualified to ensure students are receiving the best vocational experience possible.
2. During-Placement: The Trainer/Assessor will undertake the assessment activities to effectively monitor the student’s training progression along with the safety and wellbeing, including enquiries and dispute hearing related to the vocational placement arrangement.

The Trainer/Assessor will ensure they have current details including contact name, email and telephone numbers of all work placement supervisors. Where necessary they will monitor the progress of students via telephone and email communication between site visits.

1. Post-Placement: The Trainer/Assessor will undertake required post-placement management activities to ensure the successful closure of the placement, including recording student and placement provider feedback, arranging the appropriate storage of placement records and if applicable, holding any inquiries and dispute hearings related to the

DP Training will provide the student with a Vocational Placement Skills Logbook outlining the competencies they are expected to develop within the term of the practical placement activity. Each student will be trained and monitored by their assigned Trainer/Assessor.

Security Checks

A DP Training Student must not commence regulated child-related work (including their practical placement) until they hold a valid Blue Card and HLTAID003 Provide First Aid.

Across the varied Health and Community Services work environments students undertaking work placement may require specific checks to gain admission to a particular work environment.

The following checks may be required prior to work placement by Health and Community Services and DP Training must ensure that students have obtained all necessary checks.

National Criminal History Record Check or National Police Certificate

Student can apply for the National Police Check through their local police station or via the National Crime Check website:

www.nationalcrimecheck.com.au/police-checks-individuals/ https://secure.policecheckexpress.com.au/pce/intercheck/site/ivhq QLD www.nationalcrimecheck.com.au

ACT www.afp.gov.au?what-we-do-/police-checks/national-police-checks.aspx SA www.police.sa.gov.au/services-and-events/apply-for-a-police-record-check TAS www.police.tas.gov.au/services-online/police-history-record-checks/

VIC https://www.police.vic.gov.au/

NSW https://portal.police.nsw.gov.au/s/policecheck- definition?reportType=CP_PoliceCheck&gad=1&gclid=CjwKCAjwloynBhBbEiwAGY25dGYcwCwCT3f9chnoI5C XqWIFHDwHGyoejXaPPeV77CM7YxkGA43E1xoCO_0QAvD_BwE&gclsrc=aw.ds

WA https://www.police.wa.gov.au/

Working with children check

QLD bluecard.qld.gov.au/index.html

NSW https://ocg.nsw.gov.au/working-children-check/applicant

NT https://nt.gov.au/emergency/child-safety/apply-for-a-working-with-children-clearance

ACT https://www.accesscanberra.act.gov.au/s/article/working-with-vulnerable-people-wwvp-registration- tab-overview SA https://www.sa.gov.au/topics/rights-and-law/rights-and-responsibilities/screening- checks/screening-wwcc

TAS https://www.cbos.tas.gov.au/topics/licensing-and-registration/work-with-vulnerable-people VIC www.workingwithchildren.vic.gov.au/

WA www.checkwwc.wa.gov.au/checkwwc

Vaccination record check

NSW – Occupational Assessment, Screening and vaccination Against Specified Infectious Diseases (PD2011_005)

Australian Immunisation Register – Services Australia www.servicesaustralia.gov.au/individuals/services/medicare/australian-immunisation-register

Assess students work placement

The Trainer/ Assessor may attend the workplace, at an agreed time (s) as necessary, to observe the student’s work or may require the workplace supervisor to provide feed on evidence of the student’s competency against all relevant unit elements and performance criteria, in accordance with the requirements of training package unit(s) of competency. Record this observation and make a competency judgement in accordance with the rules of evidence.

Statutory and Regulatory Compliance

• National Standards for RTOs 2015 and subsequent amendments
• Equal Opportunity legislation
• Skills Assure Supplier policy 2021-23
• ESOS Act 2000