Frequently Asked Questions

FAQ’S

Credit Transfers

To apply for credit transfers, you will need to fill out the Credit transfer verification form and supply a copy of your Unique Student Identifier (USI) Transcript as evidence.

See below for instructions on how to download from the USI website.

login into your USI account via the USI Student Portal
select View VET transcript
read and acknowledge the Transcript Disclaimer
on the VET transcript details screen, use the checkboxes on the left to select all training records (for a full transcript) or specific training records (transcript extract)
respond Yes to ‘Do you want to create a viewable VET transcript?’
set a time limit for the VET transcript to be viewable online by selecting a date or period (between one week to six months). You can change the time limit or cancel the viewable VET transcript at any time before the expiry date
Download the VET transcript containing the selected training data (PDF format).

Unique Student Identifier (USI) Transcript

DP Training does annual uploads to the USI website. Due to this, it may take some time for your units to show on your USI Transcript. In the meantime, you are able to provide your Certificate and Record of Results as proof of your competencies.

Extensions

If you are nearing the end of your course and you are not quite finished, you can email adminteam@dptrainingconsultancy.com and ask for an extension application form. Once you return the filled-out form, it will be reviewed by management, and you will be advised of the outcome via email.

Please refer to our Deferment, Suspension and Cancellation Policy for further details.

Withdrawals

If your circumstances change and you no longer wish to be enrolled in your course, you can email adminteam@dptrainingconsultancy.com and ask for a withdrawal application form. Once you have returned the form, our Admin Team will process and send you a formal notification of your withdrawal. If you have completed at least one unit, you will be issued a Statement of Attainment (SOA) in recognition of the unit/s you completed. You will be able to access and download your SOA from the student portal.

Please refer to our Policy Page for further details.

Trainer Contact

Our trainers are contactable via phone and email from 8:30 am – 4:30 pm AEST Monday – Friday. You are also able to contact them through the student portal and online learning portal.

Support Sessions

If you feel you need some extra support, please contact your trainer to book in a support session. The support sessions can be done via phone or an online Teams meeting.

Refunds

If you would like to apply for a refund, kindly complete the Refund Request Application and email it to adminteam@dptrainingconsultancy.com . It will be reviewed by management, and you will be notified of the outcome via email.

Please refer to our Fees and Refund Policy for further details.

Payment Plan

To organise a payment plan, please email our adminteam@dptrainingconsultancy.com for a Direct Debit Request (DDR) form. Once filled out, please return it to adminteam@dptrainingconsultancy.com for processing. Any changes to your payment plan must be in the form of a new DDR form.

Unit releases

If you would like to request for more units, please send an email to adminteam@dptrainingconsultancy.com

Vocational Placement

Workplace placement

Certificate

All RTOs are allowed 28 days from your trainer marking your final assessment to your certificate being issued. DP Training strives to process your completion as soon as possible. Once your completion has been processed, you will receive an email inviting you to access and download your Certificate and Record of Results from the student portal. If you complete your course with fees outstanding, your certificate will not be issued unless the outstanding fees is paid.

If you would like a hard copy of your certificate or need it to be re-issued, additional fees will apply. Please refer to our Fees and Refund Policy for further details.

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