Please click here to view our Student Policy Handbook. For in-depth information on our policies, click on the respective policy from the below list.
This Privacy Policy outlines how we will use and manage personal information provided to or collected by DP Training and Consultancy.
We are bound by the National Privacy Principles contained in the Privacy Act 1988 (Cth) as amended by the Privacy Amendment Act 2014.
We may, from time to time, review and update this Privacy Policy to take account of new laws and technologies, changes to the business operations and practices and to make sure the policy remains appropriate to the changing business environment.
The easiest way to follow this policy is to remember one simple rule: never give out confidential and or private information about a participant, employee or client unless it’s required by or authorised by Law. This means not even to family members – there is no way of knowing a person’s family situation, and that person has the right to withhold private information from their family members.
This document sets out a framework for the protection of personal privacy and confidentiality consistent with the RTOs obligations and commitment to protecting the privacy of all members of the DP Training and Consultancy.
This applies to all staff including third parties and contractors, enrolled and potential students of DP Training.
As a participant, you may volunteer or be exposed to information which can be used to personally identify you or another participant, including but not limited to a participant’s name, age, occupation, marital status, health, sexual orientation, religious affiliation, or opinions (Private Information). We make use of such Private Information only where needed to comply with the Australian Quality Framework and the National VET Regulator Act and Standards.
DP Training ensures never to disclose or make use of the Private Information of another participant other than to the extent required for your participation in the nationally recognised training.
The principles behind this policy are:
What kind of personal information do we collect and how is the information collected
How will we use the personal information an individual provides?
To whom might we disclose personal information
For example:
Telephone enquiries
How sensitive information will be treated?
Management and security of personal information
Updating personal information
We undertake all reasonable measures to ensure that the personal information held is accurate, complete and up to date. A participant may seek to update their personal information held by contacting the DP Training student support, at any time. The National Privacy Principles require us not to store personal information longer than necessary.
Individuals have the right to check what personal information we hold about them
Destruction of records
• National Standards for RTOs 2015 and subsequent amendments
• Equal Opportunity legislation
• Skills Assure Supplier policy 2021-23
• ESOS Act 2000
This policy defines the requirements for assessment to occur in any and all cases and ensures that all assessment judgements are consistent with both the rules of evidence and the principles of assessment.All participants who undertake a qualification or training product that leads to a full or partial completion of a national qualification are assessed in accordance with the relevant training package requirements using the approved assessment tools developed and implemented by the DP Training.
An assessment system includes not only the actual materials used directly in conducting assessment, but also policies, procedures and other supporting documents and tools that inform the way assessment is conducted within the RTO.
This policy is in place to ensure there is a consistent approach to ensures all individuals are assessed and deemed competent against all the performance criteria of one or multiple units of competency.
This policy applies to all Training and Assessment activities carried out by the DP Training and
Consultancy (RTO).
In developing the Training and Assessment Strategy (TAS) and assessment tools for each qualification, the RTO will ensure:
An approved Training and Assessment Strategy for all qualifications must be in place prior to any and all assessment for that qualification being undertaken.
All assessment tools, whether externally or internally designed, must be validated prior to being used and this validation must be updated regularly according to the Validation Schedule.
Operations manager will ensure and monitor this schedule and make sure that the Trainers are aware of the currency of tools being utilised in the delivery.
Assessment tools provides a means of collecting evidence. Assessment tools will be developed and reviewed as per the Validation schedule. The Training Manager and Trainer/Assessor will work together to ensure the Assessment Tools meet the Principles of Evidence and the Rules of Evidence. Each Assessment Tool will include:
All assessors must meet the requirements of the ASQA Standards for Registered Training Organisations 2015 (i.e. TAE40116 Certificate IV in Training and Assessment; current industry skills at the level being delivered and assessed; relevant competencies at the level being delivered and assessed) and have a current Trainer and Assessor matrix on file.
Trainer/ Assessor is responsible for informing students about the assessment process, including:
If a student has not achieved an individual competency or an instrument assessing a cluster of competencies within their first attempt, they can then re-submit the assessment task by addressing the feedback and rectifying the errors.
Assessment conditions describe the conditions under which a student must demonstrate the performance evidence and knowledge evidence, including any specific requirements for resources, trainers and assessors and the context for assessment.
All assessment judgements must be made against the benchmarks set in both the Training Package and/or Unit of Competency, as well as the Training and Assessment Strategy. No assessment judgements – even for the purpose of reasonable adjustment – can deviate from the competency requirements outlined in the Training and Assessment Strategy and the Training Package and/or Unit of Competency. Assessment judgements, irrespective of the trainer/ assessor assessing them must have a consistent outcome.
All assessment decisions at DP Training will:
Validation is a review of assessment judgements made by your RTO and is generally conducted after assessment is complete. The process will be undertaken in a systematic way and following the validation schedule.
All learners will be provided the option of recognition of prior learning (RPL) for all units of competency undertaken unless it is an offence to do so, breaches legislation or a regulatory instrument, or breaches an approved contract. Due process will go into awarding these credits, as students still must meet the standards of competence set by industry. All evidence will be retained by DP on record along with trainer/assessor’s evidence of how they have determined a candidate’s successful application, including (but not limited to) the RPL Checklist as a minimum.
All learners will be afforded a chance to have a reasonable adjustment to their assessment should it not be suitable to their personal situation. Ensure any required adjustments are made to the training and assessment program for each student.
Consider the student’s needs in the assessment process and make reasonable adjustments to accommodate the student (such as providing oral rather than written assessment). However, this must not compromise the rigour of the assessment process (e.g. if there is a requirement to complete documentation in a unit of competency, oral assessment would not be appropriate).
In all cases DP only accepts assessments from students under the following conditions:
Where a student has failed to meet the requirements of an assessment for any reason, that student will be asked to either resubmit the assessment or where the assessment is based on a practical task re-undertake that task. Each attempt will be considered a separate resubmission. Students are allowed three resubmissions, after which they may be required to pay an additional fee for each resubmission.
• National Standards for RTOs 2015 and subsequent amendments
• Equal Opportunity legislation
• Skills Assure Supplier policy 2021-23
• ESOS Act 2000
Conduct in accordance with DP Training’s values across the diverse membership of the DP Training community is important because our campuses are openly accessible, adult environments where everybody is expected to take responsibility for their behaviour, and respect other people. It also helps bind members of the DP Training community together by assisting students to respect others, grow and succeed, remain safe, and enjoy a positive, transformative experience at DP Training. Shared values will also assist students to self-reflect, practise reasonable judgement, self- manage, take responsibility, and contribute to the DP Training community and broader society.
DP Training will provide Students with the opportunity to provide feedback and opinions in relation to their experience at DP Training through surveys, student representation on DP Training decision- making bodies, and other consultation mechanisms.
Students are encouraged to pursue independent scholarly learning and research, critical judgement, self-reflection, and be active participants in the DP Training community.
The purpose of this Student Code of Conduct is to record the standards of behaviour expected of students (DP standards) and conduct that is prohibited (misconduct).
These standards of behaviour and prohibition on misconduct are intended to promote and foster the highest standards of honesty and academic integrity, a safe environment for members of the DP Training community and the good order and management of the Registered Training Organisation (RTO).
This Student Code of Conduct applies to the conduct of all students and must always follow while undertaking and participating in all training and assessment activities at DP Training, including any work placement as part of your course which may occur –
As an enrolled student of FDP Training, you are required to follow and behave in a manner that does not breach the code of conduct standards as mentioned in the Student Information Handbook. Failing to obey the ‘code of conduct’ may result in general or academic misconduct and may result in disciplinary action by the DP Training.
occurs when a student engages in, or attempts to engage in, any of the following behaviours, acts or omissions via any means (including by use of digital media or communication technologies):
occurs when a student engages in, or attempts to engage in, behaviour, acts or omissions involving:
DP Training acknowledges that the majority of students will display and engage in conduct that is consistent with DP Training Code of Conduct.
If an allegation is made that a student has engaged in misconduct, DP Training will conduct an internal investigation, and an opportunity will be provided for the student to provide explanation of the events occurred in their own words.
Where the student is found to be in breach of code of conduct, and depending on the severity of the breach the following actions may be taken by DP Training
Where the student has been found to have engaged in Academic misconduct, depending on the severity of misconduct they may be asked to:
Students may appeal any decision taken by the DP Training, within 20 working days from the date of the decision. During the appeal period of the decision, they may not be allowed to continue their study.
If the students are not satisfied with the outcome of the appeal, they may refer the matter to external bodies. DP Training does not have to wait for the external appeal outcome to finalise their decision in relation to the issue.
• National Standards for RTOs 2015 and subsequent amendments
• Equal Opportunity legislation
• Skills Assure Supplier policy 2021-23
• ESOS Act 2000
DP Training (DP) recognises that effective complaint management and the equitable review of decisions contribute to a positive and supportive learning environment for students. This policy is designed to ensure that student complaints are resolved promptly, with sensitivity to all parties and in line with the principles of procedural fairness. Students can feel confident that complaints will be dealt with fairly, appropriately and in a timely manner, and that they will not be penalised or disadvantaged for making a complaint.
DP Training will manage student complaints to ensure:
All parties involved in a complaint are expected to be courteous and respectful, act in a professional manner and in good faith to seek a reasonable resolution.
This policy outlines the principles for effective complaint resolution, welcoming complaints on all aspects of DP Training life and ensuring complaints are treated as valuable insights into improvements that are needed in students’ experiences at DP Training.
This policy applies to all students who are enrolled at DP Training, whether in a qualification or short course, and includes those studying with partner organisations.
Complaints not considered under this policy include those about:
research integrity, including research ethics and the welfare of research subjects, managed under DP Training’s research policies;
DP Training welcomes student concerns, complaints and feedback, aiming to resolve the issues at hand and improve its processes and services, delivering better outcomes for students.
Complaint processes will be applied fairly and consistently and be clear and easy to follow, ensuring students understand their rights and responsibilities.
Students who make a complaint can expect:
Students may lodge a complaint anonymously, noting that DP Training might be limited in their ability to investigate or resolve the complaint.
DP Training may conduct its own investigation based on information it receives, even if a complaint has not been submitted or has been withdrawn.
A student who lodges a frivolous, vexatious, or deliberately misleading complaint will have it dismissed and may be subject to disciplinary procedures under the Student Code of Conduct.
DP Training adopts a three (3) step approach in resolving student complaints:
Step 1: Local Resolution Step 2: Formal Complaint Step 3: Appeal
Complaint or appeal outcomes will be evidence-based and consider the desired outcome of the complainant. There may be a wide range of outcomes appropriate for a complaint or appeal, including but not limited to:
Complaints raised quickly (within 10 working days) and locally often have the best chance of resolution and can result in immediate improvements in the local area.
Students are encouraged to raise any concerns with the staff member or area closest to the source of the issue. This can be done face-to-face, via telephone, or email.
Students can access support to raise their complaint at the local level from the Student support services for advice.
It is the responsibility of both parties to explore options for resolving the issue as soon as possible after it has been raised and to do so in a courteous and respectful manner.
If the complaint can be resolved, the staff member involved will email the student summarising the initial concern and agreed resolution, with a copy to the Student Policy and Complaints team for record keeping.
If the complaint cannot be resolved, the student can proceed with a formal complaint. There is no requirement to resolve complaints locally. Students have the option of requesting a formal complaint as the first step in the complaint resolution process.
A formal complaint can be submitted in writing (or another accessible format) to the Student Policy and Complaints team where:
Formal complaints should be submitted within twenty (20) working days of the incident occurring or, where local resolution was attempted, within twenty (20) working days of the notification of the outcome.
a. Late complaints will be accepted where there are exceptional circumstances that prevented timely lodging of a complaint.
The Student Support services will acknowledge receipt of a complaint within five (5) working days.
Formal complaints will be assessed by the Student Support services within 10 working days of receipt. Students may be asked to clarify the complaint, provide a detailed statement or provide additional evidence. Information may also be requested from other relevant parties.
The team will then:
Staff members responsible for resolving formal complaints may request to meet with the complainant and with other parties to the complaint and may request or access additional information. They may use a combination of investigation, mediation or negotiation to attempt to resolve the complaint. Where there is conflicting evidence, they may make a determination based on the balance of probabilities.
Students will usually be provided with a written outcome within twenty (20) working days of the referral of the complaint, including details of the basis of any decisions, and the student’s option to appeal.
The Student support services will monitor the progress of all formal complaints and keep students informed about their progress.
A student can lodge an appeal in writing (or another accessible format) with the Student Support services within twenty (20) working days of receiving the outcome of their formal complaint.
a. Late appeals will be accepted where there are exceptional circumstances that prevented timely lodging of a complaint.
An appeal will only be accepted where one or more of the following conditions have been met:
The Student support services will acknowledge receipt of an appeal within five (5) working days.
Appeals will be assessed by the Operations Manager. Students may be asked to clarify the appeal, provide a detailed statement or provide additional evidence. Information may also be requested from other relevant parties.
The manager will either:
The Operations Manager may request to meet with the appellant and with other parties to the appeal, including the person responsible for determining the outcome of the formal complaint. They may also request or access additional information. The Operations Manager will then decide on the appeal outcome based on the evidence on hand. Where there is conflicting evidence, they may make a determination based on the balance of probabilities.
Students will usually be provided with a written outcome within twenty (20) working days of the appeal submission, including details of the basis of any decisions.
The Student will be kept informed about the progress, taking into consideration student visa requirements.
The outcome of an appeal is final and there are no further avenues of recourse within DP Training.
Where a student is dissatisfied with the outcome of an appeal, they may refer the matter to an appropriate external organisation, usually (but not limited to) the Queensland Training Ombudsman.
a. Students may choose to take their appeal to other regulatory or statutory authorities, guided by their stated scope of power or jurisdiction.
A student with a complaint against DP Training may seek external review at any stage of the complaint resolution process, although it is expected that a student will have accessed internal processes before commencing external proceedings.
If a student an external complaint and is charged a fee, DP Training will not be responsible for the cost of the resolution process. However, where the external resolution organisation makes a decision in favour of the complainant, DP Training will abide fully by the decision and take necessary actions to resolve the complaint.
Any staff member with a perceived or actual conflict of interest in a complaint or appeal will not play a decision-making role or exert influence over the outcome of a case.
Confidential records relating to actions and outcomes of student complaints and appeals will be retained by the Student Support services and held separately from student academic records.
The Student Support services will aggregate data into complaints and appeals register to monitor, review and report on the effectiveness of complaints and appeals process to the management to identify common themes, trends and drive continuous improvements.
• National Standards for RTOs 2015 and subsequent amendments
• Equal Opportunity legislation
• Skills Assure Supplier policy 2021-23
• ESOS Act 2000
The Education Services for Overseas Students Act 2000 (ESOS Act) sets out the legal framework governing delivery of education services to international students in Australia on a student visa. The National Code of Practice of Education and Training to Overseas Students 2018 (National Code) is a legislative instrument made under the ESOS Act and specifies the standards governing the protection of such students and the delivery of courses to them by education providers registered on the Commonwealth Register of Institutions and Courses for Overseas Students (CRICOS).
This policy describes a documented process for managing critical incidents that could affect the overseas student’s ability to undertake or complete a course, such as but not limited to incidents that may cause physical or psychological harm. DP Training will maintain a written record of any critical incident and remedial action taken by the DP for at least two years after the overseas student ceases to be an accepted student.
DP Training will:
This Procedure outlines the response of DP Training in the event of a critical incident or emergency involving an international student. It should be read in conjunction with the Emergency Management Procedure, which outlines DP Training’s wider response to critical incidents and emergencies.
This Procedure is a requirement under the Education Services for Overseas Students (ESOS) Act 2000.
This Procedure applies in all situations where there has been a critical incident involving an international student, including incidents that may not directly involve the student but that may lead to some form of harm, such as witnessing a traumatic accident.
This Procedure applies to international students and all staff involved in the education and administration of international students. It also applies to all staff involved in responding to and resolving critical incidents and emergencies.
For the purposes of international student management, a critical incident is defined by the ESOS National Code as ‘a traumatic event, or the threat of such (within or outside Australia), which causes extreme stress, fear or injury’. Critical incidents may include, but are not limited to:
For the purposes of this Procedure, the Critical Incident Controller (CIC) is a member of the Executive Management Team of DP Training appointed to have overall responsibility for overseeing DP Training’s preparedness and capacity to manage emergencies and critical incidents, as defined in the Critical Incident Policy.
As outlined in the Emergency Management Procedures, in the event of an immediate threat to the life of a person, serious injury, or a serious threat to property (such as a fire), call 000 or 112(via a mobile if applicable) and report the incident to the relevant emergency service.
Other relevant crisis response services may include:
Critical Incidents should be reported to DP Training, including those which are not an immediate threat to life or property either by telephone or in person at the Administration Office on campus. Where a Critical Incident has potential to impact on the wellbeing of a student, such as a disclosure of sexual assault, suicidality or domestic violence, contact should be made with Student Support. who will then notify the CIC or delegate.
It is the responsibility of the CIC to review the Critical Incident and assess whether the circumstances are such as to warrant any further immediate action.
In accordance with the Tertiary Education Quality and Standards Agency (TEQSA) Act 2011 (where appropriate), the CIC will determine Critical Incidents that require reporting to TEQSA. This should be done no later than 14 calendar days following DP Training’s knowledge of the incident.
When a critical incident is reported, the CIC will ensure all the relevant staff members are informed including all the executive management.
This may include the following members dependant on the type of critical incident:
Where the critical incident has been reported, Executive Management or nominee may take the following actions:
• National Standards for RTOs 2015 and subsequent amendments
• Equal Opportunity legislation
• Skills Assure Supplier policy 2021-23
• ESOS Act 2000
As a Nationally Registered Training Organisation, DP Training can collect fees from the learner or an employer on behalf of the learner, and must provide or direct the learner to information specifying:
If DP Training enrol a student under any loan or delayed payment arrangement (including a VET Student Loans arrangement), students are clearly advised the terms of the arrangement, including:
Funding entitlements – Students who are accessing any government funding entitlement that may reduce their ability to access such funding in the future (such as arrangements that limit funding to one qualification for a person) will be provided with this information prior to enrolment.
DP Training must disclose upfront concessional and non-concessional fees and will clearly publish and label them on its website as the co-contribution fee, along with all pertinent information about the offering. This allows prospective students to be clearly informed of all fee costs. DP Training will also provide prospective students with a copy of, or access to, this policy prior to enrolment.
DP Training must provide or direct the learner to information, prior to enrolment or the commencement of training and assessment, whichever comes first, specifying all relevant fee information including:
This policy applies to all the staff, contractors and students who are enrolled and are involved in training and assessment of any qualification that is on the scope of registration including non- accredited courses. This includes all tuition fees paid in advance and does not include any ‘other fees’ paid during the course of enrolment.
DP Training collects fees for training services through government funding, fee-for-service arrangements, various grants and other funded programs.
Fee-for-service students (Accredited course)– Once the application for enrolment has been received and approved, students will be invoiced for a non-refundable initial payment of $250.00, which is required to be paid within 7 days from the date of invoice being issued. Students will be issued with payment receipt once the invoice is paid in full and will be sent a confirmation of enrolment.
DP Training will collect no more than $1,500 in fees in advance for individuals enrolling in any course. The payment of any balance of fees will be negotiated with individual learners, depending on the delivery mode of the program, individual student circumstances and DP Training financial management practice.
Fee-for-service students (Short course/ Non-Accredited course)– Once the fee is paid and secured the training place in a non-accredited (or a short course) course, if you are unable to attend the course due to compelling circumstances, the course fee may be utilised for one (1) training place at a future date, where you have notified DP Training in writing at least 48 hours in advance.
Fees relating to Government Funded Programs – DP Training is an approved Training provider to enrol students who are eligible to access subsidised education in Queensland, New South Wales and South Australia. Co-contribution is a key principle of the Government’s VET investment framework, in recognition that the benefits of training are shared between individuals, industry and the broader community.
Students will be advised about the eligibility to access the relevant state funding prior to enrolment and an invoice will be issued based on the student’s situation (concession or non-concession) for the co-contribution payment. DP Training must collect the co-contribution fee, which may be paid on behalf of the student by an employer or third party unrelated to the RTO, prior to confirmation of enrolment or within 7 days of the invoice being issued. This cannot be paid, waived or refunded by the RTO (whether directly or indirectly).
Refunds must be requested in writing to info@dptrainingconsultancy.com within 14 days of payment of the fees or the course commencement date, whichever comes first accompanied by any evidence you wish to present to support your application.
Once received, the request will be assessed and student will be informed of the outcome, whether the refund is approved or not, within 5 business days. If approved, the refund amount will be credited into students nominated financial institute within 20 business days from the day of the approval.
If DP Training withdraws an offer or unable to offer the course before/after the agreed starting date, DP Training will refund any tuition fees that have been paid in advance including the material Fee. No administration fee will be charged.
If DP Training withdraws an offer because that offer was made based on incorrect or incomplete information supplied by the student, and not the result of any error or provision of misinformation by DP Training, then DP will refund any tuition fees that have been paid in advance and the material fee, not including the application fee.
Fee-for-service students – The refund process is available for all fee-for-service candidates. Student will need to apply for refund with in the 14 days of payment of the fees or course commencement, whichever comes first, and the refund application will be assessed and will be advised of the outcome with in 5 business days from the date of application received. Students may not be eligible for refund after the 14-day period unless there are compassionate or compelling circumstances for the course withdrawal.
Government Funded Programs – Students who are accessing the government funded programs are only eligible for refund of the co-contribution fee (not including the application fee) within 14 days of their commencement date. No refund will be processed after this period unless there are exceptional circumstances.
Other Fees – The fees listed below are non-refundable.
| Re-assessment or alternate assessment date | $ 150 |
| Course extension (Conditions Apply) | $ 100 |
| Change of course (after commencing first course) | $ 250 |
| Change of delivery mode | $100 |
| Late payment of tuition fee | $ 150 |
| Replacement of Award or Statement of Attainment | $ 45 |
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If the student fails to make payment within 21 days from the date of the invoice issued or prior to the confirmation of the enrolment, their enrolment application may not progress further, and they may be required to re-submit the application should they still wish to enrol with DP Training.
No awards, including Statements of Attainment, Certificates or any other official documents will be issued whilst there are fees outstanding. DP Training will also not verify the existence of a
student’s enrolment or the results of that enrolment where there are fees outstanding.
This policy defines the requirements for assessment to occur in any and all cases and ensures that all assessment judgements are consistent with both the rules of evidence and the principles of assessment.
Where work / vocational placement has been identified as a mandatory requirement for completion of the qualification, DP Training will advise each prospective student at the time of enrolment.
All participants who undertake a qualification or training product that leads to a full or partial completion of a national qualification are assessed in accordance with the relevant training package requirements using the approved assessment tools developed and implemented by the DP Training.
An assessment system includes not only the actual materials used directly in conducting assessment, but also assessment conditions and the mandatory work placement hours relating to a Qualification or a Specific unit of competency.
Developing Personnel Training & Consultancy (DP Training) will provide vocational/workplace placement opportunities to student for VET programs where the placement is identified in the training package/accredited course, specified under assessment conditions, or as determined by DP Training to provide value to student outcomes. In all cases the placement will be detailed in the Training and Assessment Strategy.
This policy applies to all Training and Assessment activities carried out by the DP Training and Consultancy (RTO).
Work placement is any structured, assessable workplace learning that prepares students for the workforce. It is generally linked to specific units of competency within a program of study.
Work placement is different from work experience. Instead of just observing what goes on, student are given the opportunity to undertake practical tasks to demonstrate skills related to their program under the supervision of a workplace supervisor.
Work placement is facilitated by the Vocational Placement Co-ordinator and the Training Team. The staff member undertakes a review of the workplace to have confidence the workplace is suitable for the work placement (e.g. meeting work health and safety requirements and are able to provide the practical training required) and negotiate mutually agreeable placement arrangements.
A Vocational Placement Agreement is a mandatory condition of every placement. The Vocational Placement Agreement for both Students and the Host Organisation (Workplace/Provider) sets out the terms and conditions of the placement and ensure that all parties to the placement, including DP Training, the Student and the Host Organisation/Placement Provider, are aware of their responsibilities for the duration of the placement.
All Vocational Placement Agreements must be signed by the RTO Representative (Operations Manager), assigned to the Student (and if the Student is a minor, the student’s parent/guardian) and the Host Organisation/Placement Provider prior to the commencement of the placement.
The Assigned Trainers/Assessors supported by the Vocational Placement Co-ordinator are responsible for the management of vocational placement at each stage of the placement’s progress, with particular reference to the suitability of work, health and safety and anti-discriminated practices of the Host Organisation/Placement Provider:
The Trainer/Assessor will ensure they have current details including contact name, email and telephone numbers of all work placement supervisors. Where necessary they will monitor the progress of students via telephone and email communication between site visits.
DP Training will provide the student with a Vocational Placement Skills Logbook outlining the competencies they are expected to develop within the term of the practical placement activity. Each student will be trained and monitored by their assigned Trainer/Assessor.
A DP Training Student must not commence regulated child-related work (including their practical placement) until they hold a valid Blue Card and HLTAID003 Provide First Aid.
Across the varied Health and Community Services work environments students undertaking work placement may require specific checks to gain admission to a particular work environment.
The following checks may be required prior to work placement by Health and Community Services and DP Training must ensure that students have obtained all necessary checks.
Student can apply for the National Police Check through their local police station or via the National Crime
Check website:
www.nationalcrimecheck.com.au/police-checks-individuals/
https://secure.policecheckexpress.com.au/pce/intercheck/site/ivhq QLD www.nationalcrimecheck.com.au
ACTÂ www.afp.gov.au?what-we-do-/police-checks/national-police-checks.aspx
SAÂ www.police.sa.gov.au/services-and-events/apply-for-a-police-record-check
TASÂ www.police.tas.gov.au/services-online/police-history-record-checks/
VICÂ https://www.police.vic.gov.au/Â
WAÂ https://www.police.wa.gov.au/
QLDÂ bluecard.qld.gov.au/index.html
NSWÂ https://ocg.nsw.gov.au/working-children-check/applicant
NTÂ https://nt.gov.au/emergency/child-safety/apply-for-a-working-with-children-clearance
ACT https://www.accesscanberra.act.gov.au/s/article/working-with-vulnerable-people-wwvp-registration-tab-overview SA https://www.sa.gov.au/topics/rights-and-law/rights-and-responsibilities/screening-checks/screening-wwcc
TASÂ https://www.cbos.tas.gov.au/topics/licensing-and-registration/work-with-vulnerable-people
VICÂ www.workingwithchildren.vic.gov.au/
WAÂ www.checkwwc.wa.gov.au/checkwwc
NSW – Occupational Assessment, Screening and vaccination Against Specified Infectious Diseases
(PD2011_005)
Australian Immunisation Register – Services Australia
www.servicesaustralia.gov.au/individuals/services/medicare/australian-immunisation-register
• National Standards for RTOs 2015 and subsequent amendments
• Equal Opportunity legislation
• Skills Assure Supplier policy 2021-23
• ESOS Act 2000
DP Training is committed to providing quality training and assessment in accordance with the Standards for Registered Training Organisations (SRTOs 2015) and is required to comply with relevant Commonwealth, State and Territory laws regarding and including anti- discrimination and equal opportunity.
DP is committed to providing the best practice, professional products and services to its students and acknowledges it can only succeed in this with effective and efficient quality processes. The purpose of this policy is to systematically monitoring leaner progress and providing required assistance and support are part of the student support services. These may include assessing the changing circumstances of individual learner and providing them with the opportunity to manage the course workload, by deferring/ suspending or applying for cancellation of their enrolment.
DP is committed to ensuring all students enrolling in courses are treated fairly and equitably, and are clearly informed of the learner requirements of their chosen course, rights and obligations. DP will provide prospective and current students with advice regarding relevant training products to meet their needs, taking into account the individual existing skills and competencies.
This policy relates to prospective students seeking enrolment with Developing Personnel Training. DP Training aims to attract, select, and retain a diverse range of students who are academically capable.
DP Training must have processes to identify, notify and assist students who wish to defer, suspend or cancel their enrolment due to compassionate or compelling circumstances.
This document outlines DP Training’s procedures for deferring, suspending and cancelling the enrolments; and for taking action to ensure course requirements are met.
This policy applies to all applicants seeking entry into any course offered by DP Training. This includes Vocational Education and Training (VET) award and non-award courses of study offered by DP Training.
DP Training is responsible for monitoring course progress, where required, and course attendance. DP Training is responsible for identifying, notifying and offering support to students due to compassionate or compelling circumstance. DP Training will maintain a record of any decisions to defer or suspend a student’s enrolment. This is a part of DP’s reporting process that provides the Department assess the learner’s ability to complete the course successfully within the required timeframe.
Students may request a deferral prior to course commencement. Requests must be in writing. If the deferral is approved, the student will receive a revised Letter of Offer. There may be a cost incurred for reissuing the Letter of Offer.
All applications for deferment or suspension will be considered and the decision will be provided in writing to thestudent within 10 working days from the date of application.
DP may choose to grant or decline any student’s request for deferment or suspension of studies. All documentation including reasons is to be kept on the student file.
If students apply to suspend their studies the maximum allowable period of suspension is three (3) month, unless otherwise agreed by the DP Training in writing, based on compassionate and compelling reasons.
Compassionate or compelling circumstances are generally those beyond the control of the student and which have an impact upon the student’s course progress or wellbeing. These could include, but are not limited to:
DP will use our professional judgement to assess each case on its individual merits. Documentary evidence will be required to support any compassionate/compelling application. All evidence/notes/comments must be kept on the student file.
DP may temporarily suspend or cancel a student’s enrolment if it deems the student’s behaviour to be unacceptable for the educational setting. Student Code of Conduct/Behaviour/Rules are provided to students in the Student Handbook and/or via hyperlinks and explained during orientation.
DP can suspend or cancel a student’s enrolment against the student’s wishes, provided that the suspension or cancellation is consistent with DP policies and/or Australian Law. Before suspending or cancelling a student’s enrolment, the institute must notify the student of its intention to take such action and allow the student 28 days to access the complaints and appeals process. (See: Complaints and Appeals Policy).
DP is not required to wait for the outcome of any external appeals process before the cancellation of the student’s enrolment.
Students who have their enrolment suspended/cancelled are subject to the rules of the refund policy regarding any refund of fees that have been paid in advance.
Where DP has reason for concern for the welfare of the student or those with whom the student may come into contact, the institute will cancel the student’s enrolment prior to completion of any appeals process.
Students have 28 days in which to initiate the institute's Complaints and Appeals process. Cancellation will not occur until the result of the internal appeals process is known, unless extenuating circumstances relating to the welfare of the student apply, such as:
DP Training will report, through AVETMISS, of any variations to the course, including all deferments, suspensions and cancellations.
Where DP Training assesses a student as not meeting course progress and attendance requirements, it will:
All courses provided by DP Training have maximum allowed timeframes that a student is expected to complete the course requirements to attain a successful outcome.
Where students have failed to complete the course in this timeframe, may request a maximum of three (3) months extension to their course duration.
A student’s course duration can only be extended where it is clear that:
All extension requests are approved at the discretion of DP Training management and may incur additional fees and charges (please refer to Fees and Charges policy).
Version No. | 2.1 |
Reviewed on | Sep 2024 |
Next Review Date | Sep 2025 |
Approved by | Operations Manager |
Policy Owner | DP Training and Consultancy |
DP Training is committed to providing quality training and assessment in accordance with the Standards for Registered Training Organisations (SRTOs 2015) and is required to comply with relevant Commonwealth, State and Territory laws regarding and including anti- discrimination and equal opportunity.
DP is committed to providing the best practice, professional products and services to its students and acknowledges it can only succeed in this with effective and efficient quality processes. The purpose of this policy is to systematically monitoring leaner progress and providing required assistance and support are part of the student support services. These may include assessing the changing circumstances of individual learner and providing them with the opportunity to manage the course workload, by deferring/ suspending or applying for cancellation of their enrolment.
DP is committed to ensuring all students enrolling in courses are treated fairly and equitably, and are clearly informed of the learner requirements of their chosen course, rights and obligations. DP will provide prospective and current students with advice regarding relevant training products to meet their needs, taking into account the individual existing skills and competencies.
This document outlines DP Training’s procedures for monitoring course attendance, progress and
completion; and for taking action to ensure course progress and attendance requirements are met.
This policy applies to all applicants seeking entry into any course offered by DP Training. This includes Vocational Education and Training (VET) award and non-award courses of study offered by DP Training.
DP Training is responsible for monitoring course progress and record on each student’s file.
All students are required to complete the prescribed units of competency in a nationally recognised qualification or accredited VET course, within the expected duration, before being eligible for the grant of a DP Training Academic and/or Student Award.
To progress satisfactorily and maintain a manageable study load, students must demonstrate competency in fifty percent (50%) or more of enrolled units of competency in each teaching period. Each teaching period is considered as 6 weeks for the purpose f this policy.
A student who has not demonstrated satisfactory course progress is at risk of not meeting DP
Training’s course progression requirements.
DP Training is responsible for identifying, notifying and offering support to students who are at risk of not meeting course progress requirements.
Student course progression is continually monitored and assessed by DP Training in accordance with RTO Standards. Students will be made aware of DP Training’s Students – VET Course Progression Procedures upon offer and on enrolment.
Academic teaching staff will use a number of measures to determine whether a student is ‘at risk’ of
unsatisfactory course progress by:
The Trainer/ Assessor will identify students that are failing to achieve satisfactory course progress. Where a student has failed to achieve satisfactory course progression, the Trainer/ Assessor will issue a Course Progress Warning Letter and notify Student support Services by recording on SMS.
Where necessary, the Trainer and Assessor will develop an Intervention strategy in consultation with the student and Student support Services. The plan will outline the strategies to be adopted and the support services that the student can access to assist in improving their academic performance.
When developing the strategies, DP Training will consider any compassionate or compelling circumstances that may have contributed to the student becoming at risk, including personal circumstances and any language, literacy and numeracy support requirements, to determine the appropriate strategies to be implemented.
A support strategies may include, but is not limited to:
If a temporary suspension of enrolment is considered necessary due to compassionate or compelling circumstances, Student support Services will be consulted in accordance with the Deferment, Suspension and Cancellation policy.
The Training Manager will monitor the course progress of a student with a Learning Management Plan for the next teaching period, and review results at its end.
Student, who demonstrates competency in more than fifty percent (50%) of the units of competency undertaken in the next (second consecutive) teaching period, will no longer be considered at risk and the Training Manager may cancel the Intervention strategy.
Student who is deemed to have unsatisfactory course progress in the two (2) consecutive teaching period will be reported to the Operations Manager, who may issue intent to cancel the enrolment. The student will have7 days from the date of the notice to appeal the decision, in accordance with the Complaints and appeals policy. If the decision is appealed, the student enrolment will be maintained during the appeals process. If the appeal is rejected or not successful, the student enrolment will be cancelled after the 7 days.
Students whose progress is not up to satisfactory level in a study periods and do not respond to or maintain communication, will be treated as course abandonment and have their enrolment cancelled immediately.
DP Training will notify the student of cancellation of their enrolment and report to the relevant governing bodies through AVETMISS data submission.
All courses provided by DP Training have maximum allowed timeframes that a student is expected to complete the course requirements to attain a successful outcome.
Where students have failed to complete the course in this timeframe, may request a maximum of three (3) months extension to their course duration.
A student’s course duration can only be extended where it is clear that:
All extension requests are approved at the discretion of DP Training management and may incur additional fees and charges (please refer to Fees and Charges policy).
Version No. | 2.1 |
Reviewed on | Sep 2024 |
Next Review Date | Sep 2025 |
Approved by | Operations Manager |
Policy Owner | DP Training and Consultancy |
